Michael Hughes
New York,USA
Summary
Dedicated Client Resources Manager with a strong background in social services and legal assistance, committed to enhancing community support and client engagement. Proven ability to analyze data, streamline operations, and connect individuals with essential resources to improve their quality of life.
Overview
4
4
years of professional experience
Work History
Client Resources Manager
Brooklyn Defenders
Queens, New York
07.2025 - Current
- Managed case assignments for legal defense teams and clients.
- Collaborated with community organizations to enhance service outreach efforts.
- Developed strategic plans to improve efficiency in case management processes.
Client Resources Manager
Queens Defenders
Queens, NY
01.2024 - 06.2025
- Overseeing client support services and community engagement initiatives.
- Provided tailored support by connecting clients to vital social services, including housing assistance, substance abuse programs, and employment resources.
- Conducted data analysis to identify barriers and develop action plans that align clients with appropriate community programs and goals.
- Maintained detailed records of client interactions and program referrals to track outcomes and improve service delivery.
Legal Assistant
Queens Defenders
Queens, NY
01.2023 - 01.2024
- Supported legal team operations and client management in a fast-paced environment.
- Managed day-to-day operations of the supervisor team, including administrative support, answering phones and entering data into the case management system database.
- Assisted attorneys with investigations, client interviews and preparation of trials for domestic violence along with immigration cases including preparation and cataloguing of Discovery materials.
- Worked night court arraignment shifts assisting attorneys with case management and client outreach.
Social Media Intern
Firefly Innovations
New York, NY
01.2022 - 12.2022
- Contributed to social media strategies to enhance organizational outreach.
- Contributed to social media projects and increased engagement of potential donors through targeted campaigns.
- Monitored and posted on College's social networks for upcoming fundraisers and events in support of the campaign.
Education
Bachelor of Arts - Political Science
Manhattan College
Riverdale, NY05.2023
Skills
- Microsoft Office Suite
- G Suite
- Social Media Management
- Data Entry
- Office Administration
- Client Management Systems
- Community Outreach
- Fundraising Campaigns
- Legal Research
- Program Development
- Case management
- Client engagement
- Data analysis
- Strategic planning
Affiliations
Member of Adaptive Sports Foundation Young Professionals
Hobbies and Interests
- Tennis
- NY Giants
- Urban Studies
- Snowboarding
Timeline
Client Resources Manager
Brooklyn Defenders
07.2025 - Current
Client Resources Manager
Queens Defenders
01.2024 - 06.2025
Legal Assistant
Queens Defenders
01.2023 - 01.2024
Social Media Intern
Firefly Innovations
01.2022 - 12.2022
Bachelor of Arts - Political Science
Manhattan College
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