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Overview
Work History
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Certification
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Mercedes Ford

Deltona,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Client Resources Manager

ADP
06.2021 - 03.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery which increased customer satisfaction surveys 20%.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Leveraged data and analytics to make informed decisions and drive business improvements leading to 30% more candidates to job postings.
  • Exceeded client expectations through proactive follow up and increased candidate flow by 80%.
  • Successfully attracted, hired and on boarded more than 200 new employees for various organizations.

Talent Acquisition Coordinator

Jeunesse-global
10.2019 - 02.2020
  • Enhanced employer branding through carefully crafted job descriptions, social media presence, and targeted advertising.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Cultivated robust pipeline of passive candidates by leveraging professional networks, social media platforms, and referrals programs.
  • Achieved high levels of candidate satisfaction by providing transparent and supportive recruitment process from start to finish.
  • Optimized sourcing networks and used proactive methods to direct source candidates.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
  • Collaborated with hiring managers to develop accurate job profiles that attracted qualified candidates for open positions.
  • Maximized budget efficiency for talent acquisition efforts by negotiating contracts with external vendors and monitoring expenses closely.
  • Reduced time-to-fill metrics by optimizing interview scheduling process and maintaining strong relationships with candidates throughout their journey.
  • Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within organization.
  • Completed talent acquisition and management for fifty+ internal and external placements.

Senior Resource Management Specialist

Deloitte, LLC
05.2016 - 05.2018
  • Analyzed data to thoroughly assess risk related to resource availability and allocation, developing contingency plans to mitigate potential disruptions in supply or demand.
  • Collaborated with cross-functional teams to develop effective resource management plans tailored to project requirements.
  • Identified opportunities for process improvements within supply chain network by conducting thorough assessments of existing operations.
  • Established performance metrics to evaluate effectiveness of resource management initiatives, driving ongoing enhancements based on data-driven insights.
  • Streamlined processes for resource tracking and reporting, enhancing accuracy of information available to decision makers by 100%.
  • Implemented robust forecasting system for anticipating future resource needs, facilitating long-term planning efforts.
  • Improved resource allocation by analyzing data and identifying areas of opportunity for optimization.
  • Managed vendor relationships effectively by establishing clear expectations regarding service quality and delivery timelines while resolving any issues promptly.
  • Developed comprehensive resource management policies and procedures that align with organizational goals, providing clear framework for decision-making across company.
  • Facilitated communication between departments regarding resource availability and allocation decisions, ensuring transparency throughout organization.
  • Managed over Three Hundred Technology Consultants for two business lines-SAP and AI.
  • Met and Exceeded forecast goals each month increasing total revenue by 25%.

Staffing Manager

Express Employment Professionals of Seminole Count
01.2014 - 01.2016
  • Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
  • Provided exceptional customer service to both clients and candidates throughout entire placement process by maintaining timely communication channels at all stages of engagement.
  • Reviewed applications and resumes to support hiring activities.
  • Performed sourcing, interviewing, negotiations and hiring.
  • Mitigated risk factors in recruitment process by conducting thorough background checks and reference verifications for potential candidates.
  • Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
  • Partnered with hiring managers to identify workforce needs and develop customized staffing solutions.
  • Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
  • Optimized job postings for maximum visibility on various job boards, social media platforms, and professional networks.
  • Conducted comprehensive candidate interviews to assess skills, qualifications, and cultural fit for each role, leading to higher employee retention rates.
  • Evaluated recruitment metrics data regularly to make informed strategic decisions that drove continuous improvement within staffing operations.
  • Increased market presence 30% by attending industry conferences, networking events, and career fairs to establish new business partnerships and recruit top talent.
  • Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.
  • Reduced time-to-fill metrics by proactively building robust talent pipeline and maintaining strong relationships with passive candidates by 25%.
  • Negotiated competitive salary packages on behalf of clients, ensuring equitable compensation structures aligned with industry standards.
  • Developed marketing strategies to generate leads.

Education

Master of Arts - Human Resources Management & Development

Webster University
Longwood, FL
08.2004

Bachelor of Arts - Sociology, Communications And Writing

University of Central Florida
Orlando, FL
08.1998

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Sales management
  • Negotiation
  • Salesforce Management
  • Effective Communication
  • Relationship Building
  • Active Listening

Certification

AIRS Certifications in:

  • Technical Recruiting
  • Diversity Recruiting
  • Internet Recruiter
  • Behavioral Interviewing


ADP

  • Emerging Business Leaders Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

"One Love for All Souls."

Timeline

Client Resources Manager

ADP
06.2021 - 03.2024

Talent Acquisition Coordinator

Jeunesse-global
10.2019 - 02.2020

Senior Resource Management Specialist

Deloitte, LLC
05.2016 - 05.2018

Staffing Manager

Express Employment Professionals of Seminole Count
01.2014 - 01.2016

Master of Arts - Human Resources Management & Development

Webster University

Bachelor of Arts - Sociology, Communications And Writing

University of Central Florida

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Mercedes Ford