Michael Hultquist

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase accuracy.
• Provides staff with advice, consultation and interpretation of

related laws, codes, regulations and policies.

• Researches and resolves the most difficult problems by applying rules, laws, ordinances, regulations, policies and procedures and appropriate judgment in order to meet customer needs.
• Oversees the maintenance of related departmental files for various documents and reports
• Prepares and maintains procedures, statistical and narrative reports, workload logs, training materials and procedures manuals.

• Receives a variety of applications and legal documents and provides complex technical information to the public regarding compliance, recording, archiving and retrieval of legal documents; examines documents for accuracy and completeness and determines compliance according to specific legal guidelines; and ensures all fees have been submitted.
• Provides information to the public and governmental agencies which requires explanation and application of legal policies and complex regulations and procedures.
• Researches and resolves difficult problems by applying rules, laws, ordinances, regulations, policies and procedures and appropriate judgment in order to meet customer needs; refers the most complex problems to higher level staff.
• Performs a variety of specialized office support work such as composing correspondence, preparing and performing quality control for mass mailings,
• Operates scanning, imaging, reproduction, and micrographic equipment to enter, preserve, index and extract confidential and public documents.
• Processes cash, receipts, billing and other financial data into databases and balances accounts.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Provided Recording and Research to various businesses in the Title Insurance industry.