Michael Hunter II
Schertz,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Success Specialist
Sunrun
06.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Project Coordinator/Fleet Maintenance Coordinator
Sunrun/ETW Energy
11.2020 - 05.2023
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Arranged travel and accommodation for team members and project partners.
- Documented equipment transfers and sales details for accurate record keeping.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Shipping Team Lead
Under Armour Inc
04.2016 - 12.2020
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
Education
Yucaipa High School
Skills
- SIS Oracle WMS PKMS Salesforce
- Equipment Inventory
- Project Management
- Verbal and Written Communication
- Warehouse Management
- Driver Management
Timeline
Customer Success Specialist
Sunrun
06.2023 - Current
Project Coordinator/Fleet Maintenance Coordinator
Sunrun/ETW Energy
11.2020 - 05.2023
Shipping Team Lead
Under Armour Inc
04.2016 - 12.2020
Yucaipa High School
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