Yaivielis Santiago
Summary
Forward-thinking leader equipped with advanced operational knowledge in problem solving and process improvement, with a proven track record in navigating complex situations and developing innovative solutions to meet business needs.
Overview
2
2
years of professional experience
Work History
Deceased Processing Services Sr Specialist II
JP Morgan Chase
Lake Mary, FL
04.2023 - Current
- Conducted independent in-depth reviews of deceased notifications to processes and review relevant account details.
- Effectively managed digital correspondence and client records with enhanced organizational strategies.
- Investigated individual client circumstances to minimize risk and successfully determine correct method of resolution.
- Proficient in the use of EIV, CFW, and Mainframe as part of daily job duties
Development Center Coach
JP Morgan Chase
Lake Mary, FL
10.2022 - 03.2023
- Analyzed and evaluated specialist's performance metrics to identify potential areas of improvement.
- Assessed and adjusted coaching strategies to maximize success and collection rates.
- Mentored new developmental center coaches on strategies, best practices and effective training methods.
- Coordinated team meetings to share important updates, address concerns and identify opportunities for growth and refinement.
Business Controls Analyst
JP Morgan Chase
Lake Mary, FL
03.2022 - 09.2022
- Conducted thorough testing and assessments on supplier and law firm control environments to devise implementation strategies.
- Created and maintained procedures, process flows, and business controls
- Engaged with key stakeholders to implement updates, share audit awareness, and address business needs.
Fraud Specialist I
JP Morgan Chase
Lake Mary, FL
07.2021 - 02.2022
- Analyzed client applications to identify discrepancies, irregularities and potential fraudulent activity.
- Demonstrated adaptability and time management working within a fast-paced environment.
- Used critical thinking to evaluate applications and escalate decisions when necessary.
Education
Associate of Arts - Business Analytics
Valencia College
Orlando, FLStrategy Planning And Presentation Skills
HarvardX Training Course
Skills
- Leadership
- Root Cause Analysis
- Critical Thinking
- Skill Development
- Risk Evaluation
- Microsoft Office (Powerpoint, Excel, Word, Visio)
- Bilingual in English & Spanish
Timeline
Deceased Processing Services Sr Specialist II
JP Morgan Chase
04.2023 - Current
Development Center Coach
JP Morgan Chase
10.2022 - 03.2023
Business Controls Analyst
JP Morgan Chase
03.2022 - 09.2022
Fraud Specialist I
JP Morgan Chase
07.2021 - 02.2022
Associate of Arts - Business Analytics
Valencia College
Strategy Planning And Presentation Skills
HarvardX Training Course