Customer Service professional handling 10+ client accounts per week with Medicare and commercial insurance processing, medical billing, and client support across healthcare operations. Supports fast, accurate data entry, processing 100+ claims per month, payment recovery, and record keeping while maintaining 13,000+ key strokes per minute and strong claim follow-through. Brings OSHA forklift and computer security compliance knowledge to work that depends on precision and safe handling.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Customer Service
ADP- Automated Data Processing
Overland Park, KS
01.2019 - 10.2026
Handle [number] customer inquiries weekly while resolving coverage questions and directing complex issues to the right follow-up path.
Support client communication by explaining billing status, answering service questions, and maintaining a professional response to escalations.
Review patient billing support requests and apply payment posting accurately to keep account balances current and organized.
Maintain record keeping and document management for insurance registration, eligibility verification, and compliance tracking.
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital