Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic
Michael Jackson

Michael Jackson

Overland Park,KS

Summary

Customer Service professional handling 10+ client accounts per week with Medicare and commercial insurance processing, medical billing, and client support across healthcare operations. Supports fast, accurate data entry, processing 100+ claims per month, payment recovery, and record keeping while maintaining 13,000+ key strokes per minute and strong claim follow-through. Brings OSHA forklift and computer security compliance knowledge to work that depends on precision and safe handling.

Overview

2
2
Certifications
8
8
years of professional experience

Work History

Customer Service

ADP- Automated Data Processing
Overland Park, KS
01.2019 - 10.2026
  • Handle [number] customer inquiries weekly while resolving coverage questions and directing complex issues to the right follow-up path.
  • Support client communication by explaining billing status, answering service questions, and maintaining a professional response to escalations.
  • Review patient billing support requests and apply payment posting accurately to keep account balances current and organized.
  • Maintain record keeping and document management for insurance registration, eligibility verification, and compliance tracking.

Skills

  • Customer service
  • Call center support
  • Client communication
  • Insurance claims processing
  • Patient billing support
  • Payment posting
  • Data entry
  • Record keeping
  • Document management
  • Compliance tracking
  • Audit support
  • Quality assurance
  • Eligibility verification
  • Appeals processing
  • Accounts receivable
  • Electronic medical records
  • Customer escalation handling

Certification

Certified OSHA Forklift Operator

Interests

Weight Lifting,, Football, Movies, Basketball, Computer Programing

Timeline

Customer Service

Adp- Automated Data Processing
01.2019 - 10.2026
Michael Jackson