Michael Jacobs
Midland,TX
Summary
Results-oriented professional specializing in operational excellence and staff training. Successfully managed a team of over 220 employees, implementing comprehensive training programs that significantly reduced attrition and elevated service standards, ultimately increasing customer satisfaction. I have a proven track record of strategic planning, resource management, and adapting to evolving operational needs. Known for reliability, leadership, and results-oriented approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Operations Manager
Autozone, Inc.
Midland, TX
07.2015 - Current
- Managed daily operations to enhance customer satisfaction and optimize performance in 14 stores with a team of over 220 employees.
- Streamlined inventory management processes, resulting in improved stock accuracy and increased product availability for customer satisfaction.
- Facilitated training program creation and staff development efforts, leading to improved service quality and reduced employee attrition expenses.
- Developed and maintained performance metrics to track progress towards achieving organizational objectives.
- Analyzed operational challenges and developed comprehensive action plans to support continuous improvement initiatives.
- Collaborated on talent acquisition efforts by implementing recruitment strategies and conducting candidate assessments.
- Crafted comprehensive strategic plans to align district initiatives with both immediate and future goals.
- Implemented training programs and performance evaluations to enhance overall employee productivity.
- Conducted comprehensive analysis of sales data to inform strategic initiatives and enhance resource distribution.
- Facilitated weekly meetings with regional and district staff to evaluate progress, address challenges, and ensure timely task completion.
- Evaluated and supported management teams at over 8 locations weekly, ensuring operational excellence and employee accountability.
- Engaged with customers to develop meaningful connections and support long-term relationships.
- Assessed employee capabilities and established a targeted mentoring program to foster professional growth and address weaknesses.
- Managed all aspects of new store openings, ensuring effective logistics, staffing, merchandising, and promotional activities to maximize early sales impact.
District Manager in Training
Autozone, Inc.
Austin, TX
04.2015 - 07.2015
- Engaged in a two-month training program with regional management to understand organizational structure and district management functions.
- Partnered with district managers to develop a comprehensive organizational structure tailored for district management roles.
- Created and optimized tracking and reporting workflows through proficient use of Excel, PowerPoint, and Word applications.
Store Manager
Autozone, Inc.
Austin, TX
07.2013 - 04.2015
- Directed operational activities each day to optimize store performance and deliver exceptional customer service.
- Analyzed and restructured staffing models at two locations to enhance store functionality and improve overall customer service experience over these two years.
- Created comprehensive training initiatives aimed at enhancing team capabilities and improving service standards.
- Developed and executed inventory control strategies aimed at improving stock accuracy and reducing shrinkage.
- Developed a supportive work culture by organizing team-building events and promoting recognition of individual successes to improve team dynamics.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Analyzed store needs to create efficient labor schedules that maximize productivity and uphold service standards.
- Implemented comprehensive loss prevention strategies, standardizing procedures across the region to effectively reduce shrinkage.
- Drove team performance and collaboration by nurturing a healthy environment that prioritizes collective achievements.
- Collaborated with fellow managers to design and implement strategic initiatives focused on improving organizational performance across multiple locations.
- Strategically coordinated in-store events, enhancing foot traffic through alliances with local businesses and community organizations for mutual growth.
- Developed and implemented comprehensive training programs to enhance team performance.
- Developed a cohesive team to enhance store performance through strategic hiring and fostering collaboration among staff.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
Store Manager
Autozone,Inc
Nacogdoches, TX
08.2005 - 07.2013
- Designed and implemented staff training programs to elevate team skills and service quality.
- Monitored and refined inventory processes to ensure accurate stock levels and decrease shrinkage.
- Evaluated profit and loss statements and formulated action plans to enhance sales trends and customer metrics.
- Oversaw daily operations to guarantee efficient store functionality.
- Cultivated a high-performing team of store employees in a fast-paced environment by implementing proactive communication strategies and delivering consistent positive feedback.
- Facilitated comprehensive onboarding for new hires to ensure effective integration and role proficiency from day one.
- Created optimized store schedules to enhance service delivery based on anticipated customer traffic and individual staff capabilities.
- Monitored and evaluated loss prevention strategies, ensuring staff adherence to established security procedures.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance, higher team morale and lowering turnover rates.
- Addressed challenging customer interactions to support team members and ensure high levels of customer satisfaction.
- Oversaw attendance and punctuality records, implementing swift interventions to prevent the establishment of negative habits.
- Utilized advanced communication skills and strategic issue resolution to build and reinforce lasting client relationships.
Education
Bachelor of Science - Major in Biology, Minor in Chemistry And Physics
Stephen F. Austin State University
Nacogdoches, TXAssociate of Applied Science - Automotive Technology
Texas State Technical College
Waco, TXSkills
- Staff training and development
- Staff management
- P&L management
- Key performance indicators
- Operational efficiency
- Shrink control
- Supervisory role background
- Customer service
- Staff training/development
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Team leadership
- Effective communication
Accomplishments
Many awards and recognition throughout my career. Will provide upon request.
- HOA President and Board member
- Extra Miler award
- WITTDTJR award
- Shrink Buster award
- Safety award
- Diagnostic Specialist Trainer
- Employee advancement of Multiple Assistant Managers, Commercial Sales Managers and Store Managers, 6 Territory Sales Managers, 5 District Managers.
- Developed Shrink plan that was adopted by the Region that controlled and reduced Shrink on a Store level.
- Developed a Training program for store level roles that was used on a Regional Level.
Certification
ASE Parts Certified (expired)
ASE Automotive Certified (expired)
609 Certified.
Diagnostic Specialist Certified
Parts Expert Certified
Leadership Excellence Certified
Leadership and Adaptability Certified
Leadership Values Certified
Multiple training certifications (Can provide upon request)
Timeline
District Operations Manager
Autozone, Inc.
07.2015 - Current
District Manager in Training
Autozone, Inc.
04.2015 - 07.2015
Store Manager
Autozone, Inc.
07.2013 - 04.2015
Store Manager
Autozone,Inc
08.2005 - 07.2013
Bachelor of Science - Major in Biology, Minor in Chemistry And Physics
Stephen F. Austin State University
Associate of Applied Science - Automotive Technology
Texas State Technical College