Michael Jakub
Sarasota,Florida
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Bay Village of Sarasota
Sarasota, FL
07.2025 - Current
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and customer engagement strategies.
- Inspected dishes and utensils for cleanliness.
- Delivered exceptional customer service through effective communication and attention to detail.
Youth Wrestling Coach
Sarasota High School
Sarasota, FL
03.2023 - 07.2025
- Developed training programs to enhance athletes' techniques and performance metrics.
- Mentored student-athletes in discipline, teamwork, and resilience on and off the mat.
- Organized and led practice sessions focusing on skill development and competitive strategies.
- Analyzed opponent strategies to inform game plans and improve team performance.
Host/Server/Table Busser
Cafe Epicure
Sarasota, FL
04.2019 - 12.2024
- Managed guest seating and waitlist to optimize dining flow and enhance customer experience.
- Trained new hosts on company procedures and customer service standards, fostering team cohesion.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of front-of-house areas to uphold cafe standards.
- Handled guest inquiries and resolved concerns promptly, ensuring satisfaction throughout the dining experience.
Education
Associate of Science - Psychology
University of South Florida
Tampa, FL08-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Food running
- Allergy awareness
- Professional appearance
- Memory retention
Accomplishments
- Resolved product issue through consumer testing.
- Achieved a high table turnover rate through effectively helping run food and bus tables so new guests could be seated.
Languages
English
Native or Bilingual
Timeline
Server
Bay Village of Sarasota
07.2025 - Current
Youth Wrestling Coach
Sarasota High School
03.2023 - 07.2025
Host/Server/Table Busser
Cafe Epicure
04.2019 - 12.2024
Associate of Science - Psychology
University of South Florida