Summary
Overview
Work History
Education
Skills
Timeline
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Michael Jarrell

Reidsville,NC

Summary

Accomplished Sales Manager and Team Leader with a proven track record in sales and warehouse operations, enhancing customer satisfaction and teamwork. Expert in mobile device management and sales training, I've significantly contributed to revenue growth and operational efficiency. Skilled in fostering client relationships and leading teams to success, my background merges technical acumen with dynamic leadership.

Overview

7
7
years of professional experience

Work History

Mobile Expert

Tmobile
04.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.

Sales Manager

Colfax Furniture
09.2022 - 04.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Furniture assembly and assisted in customer pickup and delivery

Account Consultant/Store Operations Manager

Cellular Sales
03.2021 - 09.2022
  • Delivered exceptional customer service by addressing concerns promptly and professionally.
  • Assisted in the development of new products and services, contributing to increased revenue growth.
  • Enhanced client relationships by providing personalized account options.
  • Trained new employees and created a new hire training program
  • Responsible for all back end store duties such as: Cash Handling and safe deposits, inventory control, processing returns and shipments, keeping the workplace clean and efficient for customers and employees, handling customer escalations.

Warehouse Operator

Replacementsltd
07.2018 - 03.2021
  • Team leader for multiple projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Assembled furniture and showroom display equipment.

Education

High School Diploma - General Studies

James Madison Online High School
Virtual
05.2018

Skills

  • Mobile device management
  • Mobile security best practices
  • Sales Training
  • Store Management
  • B2B Sales
  • Team Leadership
  • Cold Calling
  • Furniture Assembly
  • Machinery Operations
  • Coordinator
  • Customer Service
  • Retail sales
  • Cash handling

Timeline

Mobile Expert

Tmobile
04.2023 - Current

Sales Manager

Colfax Furniture
09.2022 - 04.2023

Account Consultant/Store Operations Manager

Cellular Sales
03.2021 - 09.2022

Warehouse Operator

Replacementsltd
07.2018 - 03.2021

High School Diploma - General Studies

James Madison Online High School

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Michael Jarrell