Michael Jenkins
Laplace,LA
Summary
Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding high standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
Laplace, LA
10.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Customer Service Associate
Winn Dixie Grocery Store
Laplace, LA
01.2020 - 10.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
Education
Associate in General Studies - General Studies
River Parishes Community College
Gonzales, LA05.2023
Skills
- Problem-Solving
- Proficient in computers
- Organized
- Powerpoint Creation
- Time Management
- Communication
- Video and Picture Editor
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Delivery Driver
Papa John's Pizza
10.2022 - Current
Customer Service Associate
Winn Dixie Grocery Store
01.2020 - 10.2022
Associate in General Studies - General Studies
River Parishes Community College
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