MICHAEL JEUNG
Mill Valley,CA
Summary
Highly motivated customer service professional with a positive demeanor and demonstrated verbal and written skills. Adept at establishing and maintaining rapport with clients. Dedicated to creating an outstanding customer experience and contributing to the company's success.
Overview
27
27
years of professional experience
Work History
Box Office Representative
Presidio Theatre Performing Arts Center
San Francisco, CA
10.2022 - Current
- Manage ticket and merchandise sales for newly renovated performing arts center and theatre.
- Increase ticket sales by providing excellent customer service and efficiently handling in-person, phone and email transactions.
- Build lasting rapport with new and returning patrons through friendly and professional interactions
- Collaborate with event staff to ensure seamless coordination of ticket sales, paid and complimentary seating, and special accommodations.
- Establish relationships and garner loyal patrons through personalized attention and engaging communication.
- Support box office manager by providing direct customer feedback to improve customer's theatre experience.
Admissions Adviser
Academy of Art University
San Francisco, CA
05.2018 - 04.2022
- Established rapport, interviewed, and recruited art school candidates, including high school juniors and seniors and career change prospects.
- Consulted with candidates and strategized best area of study and potential career paths.
- Initiated financial aid discussion for prospective students and their parents.
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout admissions process.
Tour Guide
WalkSF Tours
San Francisco, CA
03.2016 - 11.2017
- Researched, scripted, and led historical and tasting tours through iconic San Francisco neighborhoods: Chinatown, North Beach, Mission, and Dogpatch.
- Facilitated memorable experiences for diverse groups by tailoring presentations to accommodate guests from varied, cultural backgrounds, life experiences, and age ranges.
- Increased guest satisfaction through active listening and personalized tour adaptations based on group interests.
Global Customer Service Representative
AT&T
San Francisco, CA
03.1997 - 02.2011
- Developed excellent rapport with dedicated global clients through active listening skills and positive feedback for managing broadcast needs for TV events such as Academy Awards.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed and resolved operations/billing issues for clients such as ABC/ESPN, San Francisco Giants, and Best Buy.
- Coached and mentored newly hired reps, contributing to their successful learning process.
Education
BA - History
Stanford University
Stanford, CAEnergy Certificate - Vibrational Massage And Energy Healing
World School of Massage
San Francisco, CASkills
- Customer Service
- Interpersonal Communication
- Rapport Building
- Active Listening
- Relationship Building
- Interpersonal Skills
- Quick Learner
- Guest Relations
- Product Knowledge
- Dependability
- Problem-Solving
- Effective Communication
- Patron Support
- Professional Demeanor
Timeline
Box Office Representative
Presidio Theatre Performing Arts Center
10.2022 - Current
Admissions Adviser
Academy of Art University
05.2018 - 04.2022
Tour Guide
WalkSF Tours
03.2016 - 11.2017
Global Customer Service Representative
AT&T
03.1997 - 02.2011
BA - History
Stanford University
Energy Certificate - Vibrational Massage And Energy Healing
World School of Massage
Similar Profiles
Jane Claire HickeyJane Claire Hickey
Cinderella in Into The Woods at Mainstage Performing Arts Centre And TheatreCinderella in Into The Woods at Mainstage Performing Arts Centre And Theatre
Ava GonzalesAva Gonzales
Theatre Usher at Las Vegas Academy of the Arts Performing Arts CenterTheatre Usher at Las Vegas Academy of the Arts Performing Arts Center
Janea LovellJanea Lovell
Tutor at Las Vegas Academy Of The Arts Performing Arts CenterTutor at Las Vegas Academy Of The Arts Performing Arts Center