MICHAEL J. FLOYD
Washington,DC
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Professional
Admiral Security Services
Washington, DC
03.2023 - Current
- Enforce policies and procedures that are in place.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Trained new security officers on safety protocols and company standards.
- Demonstrated public safety dedication by patrolling community events.
Security Professional
Allied Security Services
Washington, DC
02.2020 - 03.2023
- Trained new security officers on safety protocols and company standards.
- Demonstrated public safety dedication by patrolling community events.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Ran routine security checks, suggesting improvements as necessary.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Developed and enforced security policies and procedures to protect organizational assets.
- Supervised network activity and security camera footage to locate potential threats.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Conducted risk assessments for new projects or changes in the operational environment.
Concierge
NVT Staffing
Washington, DC
11.2021 - 12.2022
- Maintained and updated records for primary and secondary vault custodians, conduct quarterly audits to ensure data integrity.
- Generated, logged, troubleshooted and physically responded to issues for all Base access systems (pins, key cards).
- Maintained accurate key control log and manage online system for resident/guest access to elevators, club areas.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Answered guest questions regarding local area, facilities and amenities.
- Directed incoming calls and messages to appropriate staff or residents.
Server
Roti Mediterranean Restaurant
Washington, DC
08.2019 - 01.2020
- Responsible for interacting with our guests and making sure that our in-store processes run as smoothly as possible.
- Reported to the Head Coach (General Manager) and Assistant Head Coach (Assistant General Manager).
- Responsible for making decisions that created the best overall experiences for our guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
Passenger Transport
Delta Global Services
Atlanta, GA
10.2017 - 07.2018
- Assisting passengers with disabilities or injuries around the airport.
- Assisting passengers on and off aircraft.
- Ensuring that passengers are safely on and off the aircrafts.
- Transported passengers between floors, controlling elevator movement to move to correct floors.
Education
Diploma -
Frederick Douglass High School
Upper Marlboro, MarylandSkills
- CCTV monitoring
- Courteous demeanor
- Critical thinking
- High-energy attitude
- Problem-solving
- Computer proficiency
- Brand representation
- Multi-task management
- Relationship building
- Documentation
- Customer service
Certification
Security License, 2020
References
Available upon request
Timeline
Security Professional
Admiral Security Services
03.2023 - Current
Concierge
NVT Staffing
11.2021 - 12.2022
Security Professional
Allied Security Services
02.2020 - 03.2023
Server
Roti Mediterranean Restaurant
08.2019 - 01.2020
Passenger Transport
Delta Global Services
10.2017 - 07.2018
Diploma -
Frederick Douglass High School