Michael Jimenez
La Habra,CA
Summary
Dedicated, hardworking, and trustworthy restaurant management professional with daily planning and operations experience. Skilled in staff training, promoting product and development who is looking to branch off into new career opportunities in IT.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Lazy Dog Restaurant & Bar
Cerritos, CA
08.2021 - Current
- Promoted a positive culture and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff on proper restaurant procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Reconciled cash and credit card transactions to maintain accurate records.
Personal Computer Repair Tech
Self-employeed
La Habra, CA
01.2017 - Current
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops customers.
- Refurbished used computers and technological equipment.
Shift Leader
Lazy Dog Restaurant & Bar
Downey, CA
03.2018 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
Server
Lazy Dog Restaurant & Bar
Downey, CA
12.2015 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Attractions Cast Member
Disneyland Park
Anaheim, CA
12.2013 - 09.2014
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Explained and promoted adherence to organizational policies.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Education
Associate of Arts -
Cerritos College
Norwalk, CA2019
Associate of Science - MRI Technology
Casa Loma College
Van Nuys, CA2016
High School Diploma -
St. John Bosco High School
Bellflower, CA2009
Skills
- Supply Ordering and Management
- Staffing and Sales Reporting
- Verbal and Written Communication
- Issue Resolution
- Customer Satisfaction
- Employee Development
Data input
- Currently self teaching on Udemy to learn JavaScript, html, css, sql, and automation.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Lazy Dog Restaurant & Bar
08.2021 - Current
Shift Leader
Lazy Dog Restaurant & Bar
03.2018 - 08.2021
Personal Computer Repair Tech
Self-employeed
01.2017 - Current
Server
Lazy Dog Restaurant & Bar
12.2015 - 08.2021
Attractions Cast Member
Disneyland Park
12.2013 - 09.2014
Associate of Arts -
Cerritos College
Associate of Science - MRI Technology
Casa Loma College
High School Diploma -
St. John Bosco High School