MICHAEL JOHNSON
Jacksonville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in proffesional industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Technician
Agiliti Medical
08.2021 - Current
- Ran reports and supplied data to fulfill customer report requirements
- Performed bookkeeping work, including posting data, keeping other records concerning cost of services/shipping
- Address the customer service inquiries in a timely and accurate manner
- Always maintained up to date records
- When needed, went to customers’ site to fulfill orders and or questions with medical equipment.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Lead/Driver
DP Logistics
04.2019 - 08.2021
- This role entails ensuring the timely delivery of a minimum of 10,000 pounds of packages to individual businesses and residential, overseeing the daily execution of operations, and engaging with customers
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Regular vehicle maintenance includes conducting thorough inspections each day and meticulously recording operational data
- Supervise a team of 20-25 drivers on a daily basis
- Assume responsibility for opening and closing the operation on a daily basis.
Customer Service Representative
Concentrix
01.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Entering customer and account data from source documents within time limits
- Compiling, verifying accuracy and sorting information to prepare source data for computer entry
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.
Education
Associate Degree - Information Technology
Florida State College of Jacksonville
Jacksonville, FL05.2023
Skills
- Communication
- Leadership
- Problem Solving
- Time Management
- Customer Service
- Adaptability
- Driven
- Coachable
Timeline
Customer Service Representative/Technician
Agiliti Medical
08.2021 - Current
Team Lead/Driver
DP Logistics
04.2019 - 08.2021
Customer Service Representative
Concentrix
01.2018 - 04.2019
Associate Degree - Information Technology
Florida State College of Jacksonville
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