Michael Johnson

As a Help Desk Technician V, I am responsible for creating, managing, and troubleshooting accounts for users in the Intelligence Community. PC vulnerability remediation via utilization of STIG checklist from DoD Cyber Exchange. I ensure that the 600+ Window’s based PCs and users are 100% compliant across three enclaves. I also manage the following responsibilities:

• Remediate PC software vulnerabilities before they resume domain access.
• Utilize Active Directory Domain Services to create and provision objects needing domain access.
• Manage Defense Enterprise Provisioning Online to ensure users have the appropriate email entitlements across the networks.
• Perform LCR and upload standard desktops for 450+ PC’s across 3 enclaves.

As the Junior Linux System Administrator, I was responsible for the Virtual Machine setup and integration in C2C Lab, which provides remote users RHEL 8 system access to run cyber defense programs. I was also responsible for managing and maintaining systems from OS standpoint. In addition to the mentioned duties, I was also in charge of the following:

• Ensured all systems are hardened according to latest DISA STIG.
• Created VMs for DevOps utilization and testing.
• Helped customers understand VM’s for usage and how to maintain system and personal security.
• Utilized SOP’s and premade scripts for Ansible Playbook when systems need a STIG or upgrade.

As the Junior Linux System Administrator, I was responsible for the Virtual Desktop Infrastructure (VDI) learning environment which provides remote Windows desktops that users can access from the internet (e.g., work-from-home / austere locations). The VDI used Amazon AppStream 2.0 and Amazon WorkSpaces. Course applications are preinstalled, and images are hardened to the latest DISA STIG, enabling students to gain access to secure compute resources for virtual learning. I also managed the following responsibilities:

• Maintained operational log and system backups.

• Managed all software licenses and software installations.

• Evaluated and install weekly security patches.

As a Service Desk Administrator, I was responsible for managing and troubleshooting systems used by the Intelligence Community. This includes installation, configuration, testing, OS maintenance, and account and application management. I was also responsible for continuous improvement of capabilities, and automation processes through the implementation of leading-edge technologies that enhance Intelligence Community Security Coordination Center mission, business, and enterprise duties and responsibilities. In addition to the listed responsibilities, I managed:

• 100’s of users migrating to O365 during army email migration before deadline.
• Centralized ticketing system to ensure all customers issues are taken care of in a timely manner with amazing customer service.
• Administered, maintained, developed, and implemented policies and procedures for ensuring the security and integrity of the systems.
• Performed system and software life-cycle activities to ensure the highest level of system performance and availability and compliance with business requirements.

As the Intel Systems Administrator, I was responsible for providing technical support to 1000+ classified systems being utilized by Intel analysts the USAFE theatre. Provided technical support via remote software installations and monitoring, maintaining system functionality with troubleshooting and lifecycles and remote user management. Additionally, I oversaw the following responsibilities in conjunction with those previously mentioned and some:

• Prepared activity reports including out briefs, senior leader briefs, interim progress reports, final reports, and department activity to upper-level management to make cybersecurity risk assessments and project decisions
• TDY to 17 locations across 7 countries to lifecycle machines and do hardware troubleshooting.

•Standardized job tasks and trained new junior team members on industry best practices and standards

As the Computer Lab Systems Administrator, I was responsible for ensuring peak functionality of all equipment in assigned building. In charge of maintaining and troubleshooting computers, printers, and projectors. I also managed the following duties:

• Analyzed and troubleshot day to day computer problems ranging from desktop/laptop, software/hardware, networking, and printer issues.
• Supported 200+ faculty and students per class term.
• Maintained building security system.
• Worked closely and effectively with instructors and other IT members to replace/repair defective hardware and software problems