Michael Jones
Hayward CA,CA
Summary
Also have sales and marketing, income tax, repair, and Honorable Discharge from the US Army with Marksman medal for rifle.
Overview
20
20
years of professional experience
Work History
Field Service Technician
OMNIFAX
03.1997 - 03.2001
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Drafting Technician
F.E. Jordan & Associations
02.1989 - 03.1994
- Supported project completion within deadlines by producing accurate, high-quality technical drawings for various applications.
- Showcased exceptional attention to detail when converting rough sketches into polished technical drawings that adhered to client specifications.
- Improved drafting accuracy by implementing advanced CAD software and techniques.
Office Administrative Assistant
Pacific Bell Telephone Company
04.1981 - 07.1984
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone.
Education
Associate of Arts - Business Administration Entrepreneurship
Heald College
CA05-2015
Skills
- Troubleshooting and repair
- Installation and maintenance
- Preventive Maintenance
- Repair and installation
Timeline
Field Service Technician
OMNIFAX
03.1997 - 03.2001
Drafting Technician
F.E. Jordan & Associations
02.1989 - 03.1994
Office Administrative Assistant
Pacific Bell Telephone Company
04.1981 - 07.1984
Associate of Arts - Business Administration Entrepreneurship
Heald College