MICHAEL JONES
Newnan,GA
Summary
Professional claims adjuster providing a superior level of customer service to customers and clients. I possess the skill to meticulously examine situations and swiftly resolve claims. I consistently apply best claim practices and am committed to upholding industry and corporate ethics. I am uncompromising when it comes to providing care and empathy.
Results-driven insurance professional with extensive experience in assessing and settling claims. Recognized for consistent success in managing caseloads and delivering fair resolutions. Known for collaborative teamwork and adaptability, ensuring reliable performance and strong problem-solving abilities.
Professional with significant experience in claims assessment, conflict resolution, and investigative processes prepared for this role. Expertise in evaluating complex cases, negotiating settlements, and ensuring regulatory compliance. Strong focus on team collaboration and achieving results, adapting effectively to changing needs. Reliable, analytical, and skilled in communication, policy interpretation, and decision-making.
Overview
27
27
years of professional experience
Work History
Casualty Adjuster
Crawford and Company
01.2024 - Current
- Investigation of property, casualty and auto insurance claims to determine the validity and extent of the claim
- Assessing damages related to claims including property personal injury and liability claims
- Document findings which include maintaining detailed and accurate records of all investigations
- Conducting field inspections which include performing on site assessment to evaluate damages directly
- Negotiating settlements to include engaging in negotiation with claimants, attorneys and other parties to reach fair and equitable settlements
- Communicating empathetically with customers and helping them through their claims process in a fast, fair and easy manner
Casualty Adjuster
Crawford and Company
01.2024 - Current
- Investigation of property, casualty and auto insurance claims to determine the validity and extent of the claim
- Assessing damages related to claims including property personal injury and liability claims
- Document findings which include maintaining detailed and accurate records of all investigations
- Conducting field inspections which include performing on site assessment to evaluate damages directly
- Negotiating settlements to include engaging in negotiation with claimants, attorneys and other parties to reach fair and equitable settlements
- Communicating empathetically with customers and helping them through their claims process in a fast, fair and easy manner
Claims Service Adjuster-National Catastrophe Team
Allstate Insurance Co
01.2023 - 01.2024
- Handling claims on site and virtually along with escalated claim files that are being put through the insurance appraisal process
- Conducting thorough property inspections on site as well as virtually
- Investigating, evaluating and settling insurance claims
- Communicating empathetically with customers and clients while undergoing the claims process
- Conducting thorough coverage investigation of the loss and assuring the policy was applied correctly
Claims Service Adjuster-National Catastrophe Team
Allstate Insurance Co
01.2023 - 01.2024
- Handling claims on site and virtually along with escalated claim files that are being put through the insurance appraisal process
- Conducting thorough property inspections on site as well as virtually
- Investigating, evaluating and settling insurance claims
- Communicating empathetically with customers and clients while undergoing the claims process
- Conducting thorough coverage investigation of the loss and assuring the policy was applied correctly
Property Desk Adjuster-Remote
Ryze Claims Solutions
01.2022 - 01.2023
- Handled all assigned claims promptly and effectively, with minimal need for direction and oversight.
- Photographically inspected damaged property and determined claim related damage.
- Made decisions within delegated authority as outlined in company policies and procedures.
- Sets and relays adequate reserves according to carrier guidelines.
- Maintained current knowledge of insurance policies and carrier guidelines.
- Maintained current knowledge of local industry repair procedures and local market pricing.
Property Desk Adjuster-Remote
Ryze Claims Solutions
01.2022 - 01.2023
- Handled all assigned claims promptly and effectively, with minimal need for direction and oversight.
- Photographically inspected damaged property and determined claim related damage.
- Made decisions within delegated authority as outlined in company policies and procedures.
- Sets and relays adequate reserves according to carrier guidelines.
- Maintained current knowledge of insurance policies and carrier guidelines.
- Maintained current knowledge of local industry repair procedures and local market pricing.
Police Captain-Criminal Investigation and Field Services Division
Union City Police Dept.
01.1999 - 01.2022
- Commander of the Union City Police Department's Special Operations Group and Uniform Division
- Responsible for providing all police services for Union City residents, visitors, and businesses.
- Included enforcing local, state and federal laws, managing citations for violations of traffic codes and city ordinances.
- Oversaw arrest and warrants as needed.
- Represented the department in court cases including preparing for and testifying in court.
- Supervised and led Police Officers, Detectives, Criminalist, Agents, and teams of personnel over the GCIC center, records division, and Municipal Court in all aspects of their employment.
- This included hiring, employee relations, training, performance evaluations and compliance and disciplinary actions.
Police Captain-Criminal Investigation and Field Services Division
Union City Police Dept.
01.1999 - 01.2022
- Commander of the Union City Police Department's Special Operations Group and Uniform Division
- Responsible for providing all police services for Union City residents, visitors, and businesses.
- Included enforcing local, state and federal laws, managing citations for violations of traffic codes and city ordinances.
- Oversaw arrest and warrants as needed.
- Represented the department in court cases including preparing for and testifying in court.
- Supervised and led Police Officers, Detectives, Criminalist, Agents, and teams of personnel over the GCIC center, records division, and Municipal Court in all aspects of their employment.
- This included hiring, employee relations, training, performance evaluations and compliance and disciplinary actions.
Education
High School Diploma -
Charles L Harper High School
Atlanta, GAChief Executive Training - undefined
Duluth, GASkills
- Analytical
- Communication
- Time management
- Critical thinking
- Leadership
- Adaptability
- Organizational
- Decision making
- De escalation
- Typing
- Xactimate/XACT analysis
- Negotiation
- Management
- Empathy
Websites
Accomplishments
- Multi state licensed Property and Casualty insurance adjuster, 2003
- Police Officer of the Year, Union City Department, 2003
- Cited for outstanding investigative assistant by the Federal Bureau of Investigation, 2003
- Police General Instructor, 2014
- Health and Wellness Instructor, 2016
- Active Shooter Response Instructor, 2016
- Military service in the United States Marine Corps, 2002
Personal Information
Title: Casualty and Property Claims Adjuster
Timeline
Casualty Adjuster
Crawford and Company
01.2024 - Current
Casualty Adjuster
Crawford and Company
01.2024 - Current
Claims Service Adjuster-National Catastrophe Team
Allstate Insurance Co
01.2023 - 01.2024
Claims Service Adjuster-National Catastrophe Team
Allstate Insurance Co
01.2023 - 01.2024
Property Desk Adjuster-Remote
Ryze Claims Solutions
01.2022 - 01.2023
Property Desk Adjuster-Remote
Ryze Claims Solutions
01.2022 - 01.2023
Police Captain-Criminal Investigation and Field Services Division
Union City Police Dept.
01.1999 - 01.2022
Police Captain-Criminal Investigation and Field Services Division
Union City Police Dept.
01.1999 - 01.2022
Chief Executive Training - undefined
High School Diploma -
Charles L Harper High School
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