Michael Jordan
Wills Point,TX
Summary
Ambitious professional looking to leverage sales and customer service experience into a new career path with K & S Insurance. A self-motivated, well-organized individual with a passion for helping people seeking to build a top producing insurance agency. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
21
21
years of professional experience
Work History
Insurance Agent
Texas Farm Bureau Insurance
06.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
Conductor
Union Pacific Railroad Co
10.2010 - 06.2023
- Coordinated train traffic movement though various channels with train dispatchers and management daily involving recorded logs of train car destinations and contents
- Maintained strict schedules for cargo and daily tasks including preparing forms, reports, switch lists and train orders daily
- Supervised cut, switch, loading and unloading or railcars
- Assist with process improvement practices including development and implementation
- Trained and mentored over 25 new conductors
- Daily coordination with 10-15 customers (manufacturers) to ensure timely delivery and communicate expedited service
Sales Representative
King Architectural Metals
03.2006 - 10.2010
- Retained excellent client satisfaction ratings through outstanding service delivery
- Minimized process lags through strategic sourcing and customer expectation management
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Exceeded goals for new accounts in single sales cycle
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Developed strategic relationships with existing customers by learning preferences and managing regular communications
Sales Associate
Walmart
02.2005 - 03.2006
Sales Associate
Hobby Lobby
11.2003 - 02.2005
Education
Some College (No Degree) - Criminal Justice
Eastfield Community College
Mesquite, TX05.2005
High School Diploma -
John Horn High School
Mesquite, TX05.2005
Skills
- Customer Relations
- Problem solving
- Staff Training
- Interpersonal communication skills
- Attention to detail
- Organization
- Account Management
- New Client Acquisition
- Leads Prospecting
Timeline
Insurance Agent
Texas Farm Bureau Insurance
06.2024 - Current
Conductor
Union Pacific Railroad Co
10.2010 - 06.2023
Sales Representative
King Architectural Metals
03.2006 - 10.2010
Sales Associate
Walmart
02.2005 - 03.2006
Sales Associate
Hobby Lobby
11.2003 - 02.2005
Some College (No Degree) - Criminal Justice
Eastfield Community College
High School Diploma -
John Horn High School
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