Michael Kaffenberger
Spring Lake,Michigan
Summary
Seeking a General Manager position in an Auto dealership. Am looking for an opportunity to use skills and experience to help others accomplish their highest potential. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
General Manager
My Auto Group
01.2020 - 11.2023
- Managed Audi, Nissan, Subaru, Toyota, and VW franchises
- Also managed the used car lot My Certified Pre-Owned Center in Muskegon
- Trained and built a team that took the My Auto Imports store from 1,800 yearly sales to 3,800 yearly sales from 2015-2019
- As General Manager, the service department has grown from $300k Fixed Gross to over $750k per month.
- Developed and implemented strategies to increase sales and profitability.
Director of My Auto Group Technician Training Program
The My Auto Group
01.2023 - 11.2023
- Developed a 1-year program for automotive technicians
- Students graduate with ASE and State Certificates
- Program includes over 1200 hours of shop experience and 1200 hours of classroom instruction.
Manager
My Carquest of Muskegon
07.2022 - 11.2023
- Manage an independent Carquest franchise.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
GSM (General Sales Manager)
My Auto Group
01.2016 - 01.2020
- Managed all sales departments for Audi, Nissan, Subaru, Toyota, and VW franchises.
- Aligned reps and store needs to support overall market strategy.
- Developed sales plans and strategies to meet established revenue goals.
Nissan & Toyota Manager
My Auto Group
06.2015 - 01.2016
Selling Manager
Zeigler Grandville
01.2014 - 06.2015
Sales Person
My Auto Group
09.2011 - 01.2014
Education
Program Graduate - Dealer Operations
NCM General Manager Executive Program
08.2021
Skills
- General Management
- Sales and Marketing
- Team Leadership
- Automotive Industry Knowledge
- Customer Relationship Management
- Training and Development
- Strategic Planning
Accomplishments
- Trained and built a team that took the My Auto Imports store from 1,800 yearly sales to 3,800 yearly sales (2015-2019).
- Increased the service department's monthly Fixed Gross revenue from $300k to over $800k as General Manager.
Coach
Basketball Coach at Muskegon Catholic Central Middle School and High School | 2020-Present
Timeline
Director of My Auto Group Technician Training Program
The My Auto Group
01.2023 - 11.2023
Manager
My Carquest of Muskegon
07.2022 - 11.2023
General Manager
My Auto Group
01.2020 - 11.2023
GSM (General Sales Manager)
My Auto Group
01.2016 - 01.2020
Nissan & Toyota Manager
My Auto Group
06.2015 - 01.2016
Selling Manager
Zeigler Grandville
01.2014 - 06.2015
Sales Person
My Auto Group
09.2011 - 01.2014
Program Graduate - Dealer Operations
NCM General Manager Executive Program
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