Michael Karnes

• Brought in a large client base
• Maintain accounts and process returns
• Work daily with insurance companies, body shops, auto repair facilities, dealerships (new and used) and retail sales
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.

Trained, coached, and mentored new sales associates for maximum
performance.
Trained new sales personnel on company policies, customer acquisition
strategies and successful sales techniques.
Developed sales plans to increase market share, customer base and
revenue.

Greeted customers and provided product advice to increase sales.
Answered customer questions about products and services, helped locate
merchandise, and promoted key items.
Provided exceptional customer service to foster client loyalty and
satisfaction.
Worked closely with other departments to understand full scope of
available offerings and provide top-notch salesmanship to customers.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
• Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.