Michael K. Bristow
Summary
To obtain employment with a company that allows me to demonstrate my talents and skills while contributing to the company's overall success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Manager / Sales
C&C Boiler Sales&Service
09.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Generate leads for sales, service and existing construction equipment.
- Build and maintain customer relationships.
- Develop long - term sales plans for key customers.
- Monitor and adapt sales activities to ensure goals are met.
- Partner with current and potential customers to showcase how new solutions can help their needs.
- Visit job sites within the Eastern NC area.
- Working within a team in order to provide support to the customer.
- Respond to customer quotes and technical information, negotiate and process orders.
- Worked closely with inspectors, State and Federal agencies
- Promote products through seminars and trade schools
Senior Service Technician
C&C Boiler Sales&Service
10.2012 - 09.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspect equipment to identify and diagnose problems
- Perform repairs, replace gaskets and miscellaneous controls & parts.
- Perform annual maintenance inspections.
- Troubleshoot and repair all burners, all manufactures
- Install new low - emissions burners.
- Retrofit boiler controls, including PLC, microprocessor, and instrumentation component / systems.
- Commission, troubleshoot and adjust combustion on a variety of burners and boilers.
- Document parts required for replacement & repair and provide detailed written documentation outlining services rendered.
- Request materials needed to complete tasks within company guidelines and budgets.
- Drive to multiple locations and transport materials to and from specific destinations(vehicle provided).
- Submit electronic paperwork daily.
Refrigeration Lead Senior Tech.
Perdue Farms Inc.
01.2010 - 09.2012
- I am in the position of overseeing the operations of the dayshift Refrigeration/Facilities department. This includes but is not limited to the scheduling of all work orders for the 10 operators/technicians that are under my direct supervision. Obtaining all needed information to order parts and materials for jobs/tasks, and also the training of all dayshift personnel.
HVAC Technician
Lennox National Accounts
01.2007 - 01.2010
- I was in charge of the repairing and maintaining the HVAC equipment of 85 locations. This equipment ranged from Light Industrial to Light Commercial of all brands.
- I was also responsible for the scheduling of work, ordering of parts, and maintaining truck stock.
Refrigeration Tech.
Perdue Farms Inc.
01.2002 - 01.2007
- I was in charge of repairing, maintaining, and ordering the parts for a very wide range of HVAC/R equipment. This equipment ranged from Industrial (Ammonia), Commercial, and Residential systems down to Air Compressors, Generators, and Boilers.
- I was also in charge of the training and directing of 10 operators.
Education
Certification - C-B Packaged Burner Systems - Burners Service
Industrial Combustion
Monroe, WI06-2013
Introduction to PLCs
Roanoke Chowan Community College
Ahoskie, NC01.2011
Process Safety Management/Risk Management Program
Lanier Technical College
Gainesville, GA01.2010
NFPA 70E / Electrical Safety
National Technology Transfer, Inc.
Englewood, CO01.2007
Boiler Theory, Operations, and Troubleshooting
AESYS Technologies, LLC
York, PA01.2006
Maintenance and Troubleshooting
Lanier Technical College
Gainesville, GA01.2005
Process Safety Management/Risk Management Program
Garden City Ammonia Program
Garden City, KS01.2005
Frick Compressor Training
York Refrigeration Systems
Waynesboro, PA01.2004
RETA Operator 2
Lanier Technical College
Gainesville, GA01.2003
RETA Operator 1
Garden City Community College
Garden City, KS01.2002
Diploma - HVAC/R
Roanoke Chowan Community College
Ahoskie, NC01.2002
Diploma -
Bertie High School
Windsor, NC01.2000
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Customer satisfaction
- Relationship building
- Goal oriented
- Issue resolution
- Team Training
- Installation and repair
- Attention to detail
- Preventive Maintenance
Qualifications
Professional with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical and electrical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings. I also have wide range of HVAC/R experience, that of a supervisor and a technician who has the knowledge and the drive to do whatever it takes to get the job done in a timely and efficient manner.
Certification
- CFC - Universal
- RETA - Certified industrial Refrigeration Operator
- ARI - Residential Heating & Air Conditioning
- Boiler - Boiler Theory & Safety, Advanced Boiler Operations
- NATE - Air to Air heat Pump, Gas Furnaces
- Cleaver Brooks - Packaged Burner Service
Timeline
Account Manager / Sales
C&C Boiler Sales&Service
09.2022 - Current
Senior Service Technician
C&C Boiler Sales&Service
10.2012 - 09.2022
Refrigeration Lead Senior Tech.
Perdue Farms Inc.
01.2010 - 09.2012
HVAC Technician
Lennox National Accounts
01.2007 - 01.2010
Refrigeration Tech.
Perdue Farms Inc.
01.2002 - 01.2007
Process Safety Management/Risk Management Program
Lanier Technical College
NFPA 70E / Electrical Safety
National Technology Transfer, Inc.
Boiler Theory, Operations, and Troubleshooting
AESYS Technologies, LLC
Maintenance and Troubleshooting
Lanier Technical College
Process Safety Management/Risk Management Program
Garden City Ammonia Program
Frick Compressor Training
York Refrigeration Systems
RETA Operator 2
Lanier Technical College
RETA Operator 1
Garden City Community College
Diploma - HVAC/R
Roanoke Chowan Community College
Certification - C-B Packaged Burner Systems - Burners Service
Industrial Combustion
Introduction to PLCs
Roanoke Chowan Community College
Diploma -
Bertie High School
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