Michael Keane
Santa Ana,CA
Summary
Friendly bar manager offers resource management, quality standard enforcement and bar supervision expertise paired with outstanding multitasking and communication abilities. Diligent and customer-oriented individual with nearly ten years of hands-on experience working in and supervising craft beer operations.
Overview
12
12
years of professional experience
Work History
Bar Manager
O’Shea Brewing Co.
Laguna Niguel, CA
08.2021 - Current
- Created welcoming environment for beer drinkers of all knowledge levels.
- Curated the draft beer list, and assisted with buying cans and bottles for the retail shop.
- Worked closely with distributor and brewery sales reps to build personal relationships that transcended the work environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored patron alcohol consumption to encourage safety.
- Stayed up-to-date on latest beer trends, bar equipment, and sanitation standards.
Beertender
Native Son Bar
Santa Ana, CA
04.2016 - 07.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
- Planned and coordinated special events to boost customer numbers and profits.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Collected and organized daily till totals and tips.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed bar area, menu design and handled inventory, regulation compliance, and customer relationships.
Sales Associate
Wiens Brewing Co.
Temecula, CA
01.2016 - 11.2016
- Assessed customer needs to provide assistance and information on product features.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Handled returns and exchanges according to company policies.
- Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
Cook
Playground DTSA
Santa Ana, CA
02.2015 - 02.2016
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Executed proper techniques when preparing menu item ingredients.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Received and stored food and supplies.
Front of House Employee
Panera Bread
Aliso Viejo, California
01.2013 - 02.2015
- Greeted customers and provided friendly customer service.
- Ensured compliance with health and safety regulations within the front-of-house area.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Level 2 Business Of Craft Beer Certificate - Business Of Craft Beer
San Diego State University
San Diego, CA02-2015
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA05-2007
Some College (No Degree) - General Studies
Saddleback College
Mission Viejo, CASkills
- Health codes compliance
- Safe service compliance
- Point of sale systems
- Engaging personality
- Highly reliable
- Responsible alcohol service
- Anticipating guest needs
Timeline
Bar Manager
O’Shea Brewing Co.
08.2021 - Current
Beertender
Native Son Bar
04.2016 - 07.2021
Sales Associate
Wiens Brewing Co.
01.2016 - 11.2016
Cook
Playground DTSA
02.2015 - 02.2016
Front of House Employee
Panera Bread
01.2013 - 02.2015
Level 2 Business Of Craft Beer Certificate - Business Of Craft Beer
San Diego State University
High School Diploma -
Santa Margarita Catholic High School
Some College (No Degree) - General Studies
Saddleback College