Michael Keawekane-Hale
Kurtistown,HI
Summary
Veteran Law Enforcement professional with 25 years in law enforcement. Proficient in conducting patrols on foot and in vehicles, alone and with partner. Analyze situations and determine reasonable responses. Proven leader, remaining calm and composed under stressful conditions. Dedicated to upholding law and practicing community policing, working well with culturally diverse citizens. Successfully responded to hundreds of incidents stemming from domestic violence, homicides, drunk driving, combatant individuals, suicide attempts, medical emergencies, and scenes of multiple vehicle accidents.
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Experienced shipping team member proficient in preparing and reviewing shipments, managing documentation and checking on in-progress deliveries. Excellent relationship-builder with good customer service and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Delivery Coordinator
Lowes Home Improvment
Kailua-Kona, HI
06.2021 - 03.2024
- Organized delivery schedules and routes to ensure timely arrival of goods.
- Tracked shipments, updated customers on delivery status, and addressed any customer inquiries.
- Coordinated with warehouse staff to ensure timely loading and unloading of goods.
- Resolved issues related to incorrect or damaged shipments in a timely manner.
- Provided support for planning special deliveries such as hazardous materials or oversized items.
- Assisted with troubleshooting any problems that arose during the loading and unloading process.
- Performed quality control checks on products prior to being shipped out.
- Engaged with customers regarding delivery and merchandise requests.
- Completed merchandise inspections to look for signs of damage and check accuracy of pulled items versus ordered items.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Operated machines and equipment to complete work assignments or to assist workers.
Police Officer II
Maui Police Department
Wailuku, HI
01.1996 - 12.2020
- Served as an emergency responder to accident scenes, robberies in progress, and civil disturbances
- Patrolled assigned neighborhoods to identify and deter criminal activities
- Responded to calls concerning domestic abuse and used conflict resolution skills to defuse emotional situations
- Investigated criminal violations of law gathering information to support investigations
- Offered testimony as witness in county, and district courts for criminal and non-criminal offenses
- Wrote routine reports of criminal investigations and supporting evidence
- Used good interviewing and listening skills when talking to complainants and witnesses
- Cited drivers for moving violations such as excessive speed and improper cell phone usage to protect everyone on road
- Protected investigations by securing crime scenes and collecting vital evidence, consistently following proper procedures for documenting findings
- Functioned as supervisor, oversaw operations of assigned shift, and organized and directed work
- Directed and rerouted traffic around the scenes of accidents and other emergencies.
Education
High School Diploma -
Bolivar High School
Power Phone User (911 Operator) -
Crisis Intervention Team (C.I.T.) -
Field Training Officer -
CMI Intoxilyzer 8000 Operator -
LTI Laser Certified -
Skills
- Emergency response
- Traffic Control
- Case report writing
- Citation issuance
- Training
- Patrol
- Delivery Verifications
- Customer Rapport
- Merchandise Loading
- Handheld Scanner
- Package Loading
- Able To Lift 75 Lbs
- Issue Resolution
- Relationship Building
- Manifest Verification
- Pallet Jack Proficiency
- Palletizing Skills
- Pallet Jack Experience
- Pallet Jack And Hand Truck Operation
- Customer Relations
- Customer Complaint Handling
- Merchandise Inspections
- Problem-Solving
- Workload Management
- Order Status Updating
- Item Inspections
- Customer Interaction
- Loading And Unloading
Timeline
Delivery Coordinator
Lowes Home Improvment
06.2021 - 03.2024
Police Officer II
Maui Police Department
01.1996 - 12.2020
High School Diploma -
Bolivar High School
Power Phone User (911 Operator) -
Crisis Intervention Team (C.I.T.) -
Field Training Officer -
CMI Intoxilyzer 8000 Operator -
LTI Laser Certified -
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