Michael Kelly
Marion,IA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Innovative technology professional with twenty years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shift Manager and Operations Technology Pro
Leonard Management LLC McDonalds Franchisee
06.2022 - 05.2024
- As the shift manager ran a team of 10-15 people on a daily basis to ensure targets were met
- Managed all technology issues for five locations
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
System Administrator Senior
Raytheon Technologies
01.2022 - 11.2023
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Diagnosed and resolved hardware and software issues.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
System Administrator Senior Enterprise Applications
Perspecta
10.2018 - 12.2021
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Provisioned new software and hardware for use, following established security policies.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Network Operations Lead Active Directory
HP Enterprise Services
10.2014 - 10.2018
- Mentored junior team members on best practices in networking technology and methodologies, fostering professional growth within the department.
- Proactively identified areas for improvement within existing processes leading to faster issue resolution times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Maintained compliance with relevant industry regulations by enforcing strict access controls and monitoring user activities.
- Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
Field Service Representative
HP Enterprise Services
10.2007 - 10.2014
- Developed lasting relationships with clients through excellent communication and professionalism.
- Assisted in the implementation of innovative solutions for common customer complaints, resulting in decreased call volume.
- Developed strong relationships with key clients, ensuring their loyalty and support over time.
- Played a pivotal role in streamlining operations during company expansion by helping develop new processes and guidelines.
- Regularly exceeded performance targets through consistent delivery of exceptional customer service experiences.
- Participated in cross-training initiatives with other teams, broadening skill set while fostering teamwork among colleagues.
- Identified areas for improvement within the team, implementing appropriate changes to boost overall performance.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
Asset Management Analyst
ITS Corporation
10.2006 - 10.2007
- Delivered consistent returns on investments through disciplined monitoring and rebalancing of client portfolios in adherence to established guidelines.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, ensuring continuous improvement in service delivery for clients.
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization.
- Managed risk by conducting thorough due diligence and regular portfolio reviews.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Supported senior management in strategic planning initiatives, contributing insights gleaned from day-to-day asset management activities.
Special Projects Technician
World IT Solutions
03.2006 - 10.2006
- Managed the Marine Corps Legacy Network Shutdown Project in Okinawa, Japan facilitating the final transition of the Marine Corps from Legacy domains to the Nave Marine Corps Intranet Network
- Coordinated with various internal and external resources to develop a Plan of Action and Milestones for the Legacy Network Shutdown Project in Okinawa, Japan resulting in the final removal of all Legacy domains utilized in the Far East Region
- Managed the Missing, Lost, Stolen, or Damaged Asset Project for over 20,000 hardware assets deployed in Okinawa, Japan allowing for the proper tracking and processing of all claims submitted by the government representatives in Okinawa, Japan
Help Desk Technician
World IT Solutions
01.2006 - 03.2006
- Responsible for the creation and management of accounts for all users under the legacy systems network
- Create and manage Section Mailboxes, Organizational Mailboxes, Distribution Lists, and Network Groups
- Provided basic end-user troubleshooting and desktop support.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Computer Program Developer
U.S. Marine Corps
01.2001 - 01.2005
- Identified potential risks during the planning phase of projects, mitigating possible delays or complications throughout the development process.
- Streamlined communication channels between departments by implementing effective collaboration tools within program development projects.
- Established clear documentation procedures for all developed programs, making future updates more efficient.
- Enhanced user experience through intuitive interface design and user-friendly navigation elements for various applications.
- Coordinated training sessions for end-users on newly developed software features, ensuring successful adoption rates across organizations.
- Conducted thorough testing and debugging of programs before deployment, minimizing post-launch issues.
- Developed innovative program solutions by identifying and analyzing client requirements, leading to increased customer satisfaction.
Education
High School Diploma - General Studies
Cedar Falls High School
Cedar Falls, IA06-1995
Skills
- Customer service focus
- Decision-making
- Tech-Savvy
- Customer service
- Problem-solving
- Mentoring and coaching
- Team development
- Process improvements
- Shift leadership
- Critical thinking
Certification
- CompTIA Security+ - Computing Technology Industry Association (CompTIA).
- ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
- IT Infrastructure Library Expert Level(ITIL Expert)- AXELOS Global Best Practice.
Timeline
Shift Manager and Operations Technology Pro
Leonard Management LLC McDonalds Franchisee
06.2022 - 05.2024
System Administrator Senior
Raytheon Technologies
01.2022 - 11.2023
System Administrator Senior Enterprise Applications
Perspecta
10.2018 - 12.2021
Network Operations Lead Active Directory
HP Enterprise Services
10.2014 - 10.2018
Field Service Representative
HP Enterprise Services
10.2007 - 10.2014
Asset Management Analyst
ITS Corporation
10.2006 - 10.2007
Special Projects Technician
World IT Solutions
03.2006 - 10.2006
Help Desk Technician
World IT Solutions
01.2006 - 03.2006
Computer Program Developer
U.S. Marine Corps
01.2001 - 01.2005
High School Diploma - General Studies
Cedar Falls High School
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