Parker Eastman

Boston,MA

Summary

Results-driven professional specializing in customer service and operations management within the sportsbook industry. Known for fostering strong relationships with VIP clientele while maintaining compliance with industry regulations. Committed to delivering five-star service and enhancing operational efficiency.

Overview

years of professional experience

Work History

Shift Manager: Sportsbook/Cage Operations

Encore Boston Harbor

Everett, MA

03.2026 - Current

Supervise a team of employees within daily operations, ensuring compliance with safety, service and prestigious industry standards.
Adhere to all policy and procedure adhering to title 31/AML and relative compliance regulations under money management.
Maintain working relationships with employees and other departments to ensure 5 star resort level service to guests.
Help oversee and manage all operations from Sportsbook, High Limit, Poker, Vault Room, and Main Casino Cage.

Sportsbook Shift Manager

Draftkings at Foxwoods Resort & Casino

Mashantucket, CT

01.2023 - 03.2026

Supervised daily operations, ensuring adherence to Title 31/AML and subsequent money management regulations.
Lead a team of Sportsbook, Racebook and Keno staff to provide the utmost service experience for guests.
Create and maintain working relationships with VIP clientele, securing a steady book of business in a high level customer-facing retail sportsbook.
Money management, leadership, problem solving, compliance expertise, responsible gambling understanding.
High level knowledge of sports betting trends, statistics, core values.

Assistant Tournament Director

Connecticut Sportsplex

Branford, CT

05.2021 - 12.2022

Assist in everyday operations of a high volume athletic facility.
Communicate with staff and management to curate a professional athletic experience for teams and groups of athletes within the facility.
Coordinated tournament schedules and logistics to ensure smooth operations.

Customer Service Agent

Enterprise Rent-A-Car

Madison, CT

01.2017 - 02.2020

Delivered exceptional customer service, resolving inquiries and complaints efficiently.
Collaborated with management to develop strategies for improving customer satisfaction scores.
Analyzed customer feedback to identify trends and recommend service enhancements.
Detail vehicles and manage fleets to ensure safety, cleanliness and a positive travel experience.

Education

Bachelor of Science - Sports Management

Southern New Hampshire University

Hooksett, NH

11-2022

Skills

Cash handling
Decision-making
Customer service focus

Employee training
Opening and closing procedures
Punctual and reliable

Timeline