Summary
Overview
Work History
Education
Skills
Timeline
Generic

Retha Collins

South Charleston,WV

Summary

Dynamic Shift Manager and Technology Lead at McDonald's, adept at enhancing team performance through effective training and delegation. Proven expertise in cash handling and decision-making, with a strong focus on customer service and safety compliance. Experienced in caring for the elderly, demonstrating compassion and reliability in all interactions.

Overview

19
19
years of professional experience

Work History

Shift Manager/Technology Lead

McDonald's
05.2006 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Bachelor of Arts - Creative Writing

Marshall University
Huntington, WV
05-2010

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Safety compliance
  • Flexible schedule
  • Experience with Elderly (I have cared for my grandparents for 5 years)
  • Experience in hygiene care
  • Experience in feeding tube care/prep

Timeline

Shift Manager/Technology Lead

McDonald's
05.2006 - Current

Bachelor of Arts - Creative Writing

Marshall University

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