Michael Kelly
St. George,UT
Summary
Dedicated ride attendant with expertise in customer service, safety compliance, and team collaboration. Committed to enhancing guest experiences while ensuring adherence to safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ride Attendant
fietsa fun
saint geogre , UT
01.2025 - 10.2026
- Monitored ride operations to ensure safety and compliance with regulations.
- Provided exceptional customer service to enhance guest experiences at the park.
- Assisted guests with boarding and disembarking from rides efficiently and safely.
- Conducted routine inspections of rides to maintain operational readiness and safety standards.
- Communicated safety guidelines clearly to guests before ride operation.
- Collaborated with team members to manage ride queues effectively during peak times.
- Responded promptly to guest inquiries, resolving issues in a courteous manner.
- Trained new staff on ride procedures and customer service protocols effectively.
- Assisted with loading and unloading of passengers on rides.
- Monitored the safety of patrons during their ride experience.
- Educated guests about the features and benefits of each ride and attraction.
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Collected ride tickets and tracked number of patrons each day.
- Collaborated with other departments within the organization to ensure safe operations at all times.
- Provided excellent customer service by addressing guest concerns promptly and courteously.
- Followed up with guests after their visit to make sure they had an enjoyable experience.
- Communicated with fellow attendants to ensure smooth operation of rides.
- Maintained accurate records of attendance, incidents, accidents, work orders.
- Erected barriers in front of ride to admit correct amount of persons to loading platform.
- Identified potential risks associated with certain attractions and reported them accordingly.
- Obtained CPR and First Aid certifications to maintain guest safety in emergency situations.
- Operated computerized systems for ticketing, scanning, and other operations related to the attractions.
- Operated ride with attention to proper functioning and safety as guests get on and off ride.
- Resolved customer complaints in a professional manner.
- Performed daily maintenance activities such as cleaning, lubrication, and minor repairs on rides.
- Greeted guests and answered questions regarding park rules and ride regulations.
- Adhered to safety protocols by performing regular inspections of equipment and ensuring that all safety devices were properly functioning.
- Conducted regular training sessions for new staff members on how to operate various types of amusement park rides safely and efficiently.
- Enforced park policies concerning age requirements and height restrictions for each ride and attraction.
- Provided first aid assistance to injured riders or those who felt ill after a ride.
- Inspected rides for any possible mechanical issues before allowing guests to board.
Assistant Manager
mortys cafe
saint geogre , utah
12.2024 - 03.2025
- Assisted in managing daily operations and staff scheduling at a bustling café.
- Coordinated customer service efforts to enhance guest satisfaction and experience.
- Supported inventory management by tracking supply levels and placing orders as needed.
- Trained new staff on café procedures, menu items, and customer interaction techniques.
- Collaborated with team members to create a positive work environment and morale.
- Handled cash register operations, including processing payments and balancing cash drawers.
- Resolved customer inquiries and complaints swiftly to maintain a welcoming atmosphere.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Implemented cleanliness standards to ensure compliance with health regulations in the café.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
junoir instrstuctor
ski liberty
Leck Kill, Pennsylvania
12.2020 - 01.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
South West
06-2025
Skills
- Customer service
- Team collaboration
- Safety compliance
- Inventory management
- First aid
- Conflict resolution
Certification
junior inststor lincece
Timeline
Ride Attendant
fietsa fun
01.2025 - 10.2026
Assistant Manager
mortys cafe
12.2024 - 03.2025
junoir instrstuctor
ski liberty
12.2020 - 01.2021
South West