Michael Kent
Tampa
Summary
Professional Bartender with extensive knowledge of beers, spirits and engaging customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional communication and customer service skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Bartender
Jets Pizza
06.2017 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
50/50 Raffle Ticket Seller
Tampa Bay Buccaneers
09.2016 - 02.2017
- Maximized raffle ticket revenue by effectively communicating the benefits of participation to potential buyers.
- Boosted customer engagement by providing friendly and efficient service during raffle ticket sales.
- Ensured accurate cash handling and timely reporting, maintaining accountability for all transactions.
- Enhanced event atmosphere with a positive attitude and high energy, contributing to a successful fundraising experience.
- Implemented creative sales techniques to appeal to a diverse audience, resulting in increased ticket purchases.
Education
High School Diploma -
Steinbrenner High School
Lutz, FL05.2017
Skills
- Anticipating Guest Needs
- Guest Satisfaction
- Patron Experiences
- Responsible Alcohol Service
- Customer Service
- Energetic and Outgoing
- Marketing and Sales
- Cash Register Operation
- Classic Cocktails
- Suggestive Selling
- New Hire Training
Timeline
Bartender
Jets Pizza
06.2017 - 01.2024
50/50 Raffle Ticket Seller
Tampa Bay Buccaneers
09.2016 - 02.2017
High School Diploma -
Steinbrenner High School
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