Michael Ketchum
Rosebush
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
45
45
years of professional experience
Work History
Store Manager
AutoZone
Grand Blanc
02.2018 - Current
- Managed daily operations and ensured store compliance with company policies.
- Supervised team members and provided training on product knowledge and customer service.
- Oversaw inventory management and conducted regular stock audits to maintain accuracy.
Assistant Store Manager
Walmart
Ypsilanti
10.1997 - 02.2018
- Led daily store operations to ensure smooth functioning and customer satisfaction.
- Managed inventory levels and organized product displays for optimal presentation.
- Trained and supervised staff to enhance team performance and service quality.
Automotive Technician
Bills Auto Service
Lansing
12.1990 - 12.2007
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle makes and models.
- Repaired engines, transmissions, and electrical systems with precision and care.
Camp Ranger
Huron Valley Girl scouts
Linden
03.1981 - 11.1989
- Supervised daily camp operations and ensured safety standards were met.
- Conducted nature hikes and educational programs for campers and staff.
- Maintained camp facilities, including cabins, trails, and common areas.
Education
Haslett High School
Haslett, MISkills
- Inventory management
- Visual merchandising
- Employee training
- Customer service
- Staff training
- Sales forecasting
- Customer relationship management
- Sales forecasting
Accomplishments
I have been awarded a parts expert certification as well as an extra miler award for going above and beyond customer service. I have also been awarded a certificate for What it takes to do the job right. (Wittdtjr)
Timeline
Store Manager
AutoZone
02.2018 - Current
Assistant Store Manager
Walmart
10.1997 - 02.2018
Automotive Technician
Bills Auto Service
12.1990 - 12.2007
Camp Ranger
Huron Valley Girl scouts
03.1981 - 11.1989
Haslett High School