Michael Khoury
Valrico
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Inbounds Sales Representative
Charter Spectrum
07.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
Car Salesman
Courtesy Kia Of Brandon
09.2019 - 05.2021
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Met customers on lot and in showroom to discuss available vehicles and options.
Tech Sales Associate
Staples, The Office Supply Superstore
01.2017 - 06.2019
- Collaborated with customers and asked questions to assess needs and budgets.
- Resolved average of [Number] customer issues per month through active communication and dedicated research skills.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Attended product-related technical shows and other activities to represent company products and services.
- Recommended [Product or Service] and explained features and costs to help customers make educated buying decisions.
Education
High School Diploma -
Armwood High School
Seffner, FL05.2019
Skills
- Bilingual
- Excellent Written and Verbal Communication
- Critical Thinking
- Adobe Systems Adobe Acrobat
- Microsoft Excel
- Active Listening
- Negotiation
- Sales Expertise
- Building Customer Loyalty
- Fast typing skills
- Microsoft Outlook
- Problem-Solving Strengths
Languages
Spanish
Native or Bilingual
Timeline
Inbounds Sales Representative
Charter Spectrum
07.2021 - Current
Car Salesman
Courtesy Kia Of Brandon
09.2019 - 05.2021
Tech Sales Associate
Staples, The Office Supply Superstore
01.2017 - 06.2019
High School Diploma -
Armwood High School
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