Michael Killings Jr.
Cincinnati
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Footlocker
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Accountant/IT Technician
TriVersity Construction
08.2022 - 12.2024
- Reviewed and maintained financial records.
- Prepared journal entries, invoices, checks, account statements, reports, and other documents.
- Performed general ledger analysis and reconciliation of accounts.
- Maintained compliance with applicable federal, state, local laws and regulations.
- Entered data into accounting software systems to ensure accuracy of financial information.
- Investigated discrepancies between physical counts and computer records for inventory purposes.
- Verified accuracy of financial transactions reported by vendors or customers.
- Prepared financial reports such as balance sheets, income statements, cash flow statements.
- Developed processes for more efficient accounting operations.
- Participated in special projects related to process improvement initiatives.
- Provided support to senior staff members during peak workloads or deadlines.
Package Handler
FedEx
05.2024 - 08.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Cashier
Target
06.2023 - 08.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
Education
Some College (No Degree) - Accounting And Business Management
Northern Kentucky University
Newport, KYSkills
- Regulatory Compliance
- Budget Analysis
- Financial Reporting
- Time management
- Confidence in the work place
- Problem solving
- Initiative
- Quick Learner
- Great at explaining and teaching
- Customer service
- Teamwork and collaboration
- Listening skills
- Excellent people skills
- Reliable and punctual
- Relationship building
- Goal oriented
- Outgoing personality
- Client service
- Conflict resolution
- Complex Problem-solving
Education and Training
true,other
Timeline
Sales Associate
Footlocker
10.2024 - Current
Package Handler
FedEx
05.2024 - 08.2024
Cashier
Target
06.2023 - 08.2023
Accountant/IT Technician
TriVersity Construction
08.2022 - 12.2024
Some College (No Degree) - Accounting And Business Management
Northern Kentucky University
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