Michael Kirby
Olathe
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Host, Expo, and Server
Johnnys Tavern
10384 S RIDGEVIEW RD OLATHE KS 66061
09.2022 - Current
- Managed multiple tasks simultaneously to support workflow and productivity.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Collaborated with team members to improve service delivery.
- Demonstrated comprehensive knowledge of menu offerings and culinary options.
- Focused on elevating guest satisfaction by anticipating needs and providing personalized assistance.
- Handled phone inquiries to support operational efficiency and enhance client satisfaction.
- Managed cash transactions and ensured accurate financial record-keeping.
- Implemented and upheld cleanliness protocols to promote a safe and hygienic environment.
- Optimized efficiency of Toast POS system to enhance transaction speed and accuracy.
Receptionist
Shear Madness Salon
14975 W 119th ST OLATHE KS 66062
05.2020 - 12.2021
- Managed client arrivals and departures, ensuring efficient service and satisfaction.
- Managed financial transactions and cash handling processes.
- Handled phone inquiries to facilitate prompt assistance and maintain customer satisfaction.
- Implemented and upheld cleanliness protocols to promote a safe and hygienic environment.
Education
High School Diploma -
Olathe Northwest High School
21300 College Blvd Olathe KS 66061Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Efficient in Adobe Premiere, Photoshop, and Illustrator
- Efficient in Toast POS system
- Positive attitude
Languages
American Sign Language
Limited Working
English
Native or Bilingual
Timeline
Host, Expo, and Server
Johnnys Tavern
09.2022 - Current
Receptionist
Shear Madness Salon
05.2020 - 12.2021
High School Diploma -
Olathe Northwest High School