Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Hi, I’m
Michael Kiser
Summary
Overview
20
years of professional experience
Work History
Merx Flooring St. Louis,, Mo.
Customer Service Associate
01.2019 - 04.2020
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Dow ChemicalPevely, MO
Fork Lift Driver Temporary Thru a Hiring Service
05.2018 - 08.2018
Job overview
- Located proper slots on storage racks and set pallets in place with forklift.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
JC Penney Home StoreSt Louis, Mo.
Shipping and Receiving Specialist/Customer Service Representative
03.2006 - 05.2014
Job overview
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Sorted and delivered materials to different work areas and staff.
B.R.TrussSt Peters, Mo.
Team Leader
07.1992 - 06.2002
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Mehlville High SchoolSt Louis, MO
High School Diploma
05.1990
University Overview
Skills
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Data Confidentiality
- Presenting Solutions
- Customer Support
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Investigation of Claims
- Speaking Clearly
- Inbound and Outbound Calling
- Performance Motivation
Accomplishments
Accomplishments
I have always made top honors for customer service such as employee of the month and have always had great report with customers.
Timeline
Customer Service Associate
Merx Flooring
01.2019 - 04.2020
Fork Lift Driver Temporary Thru a Hiring Service
Dow Chemical
05.2018 - 08.2018
Shipping and Receiving Specialist/Customer Service Representative
JC Penney Home Store
03.2006 - 05.2014
Team Leader
B.R.Truss
07.1992 - 06.2002
Mehlville High School
High School Diploma
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