Sylas Huff
Cochran,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Griffin, GA
01.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Offered basic technical support for clients on wide range of company products.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2022
Skills
- Courteous with Strong Service Mindset
- Call Documentation
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Presenting Solutions
- Correcting Discrepancies
- Order and Refund Processing
- Customer Support
- Exceptional Communicator
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
Timeline
Customer Service Associate
Walgreens
01.2022 - 08.2022
High School Diploma -
Spalding High School
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