Michael Klont
Lansing,US
Summary
Result-oriented professional with 9+ years of experience in the energy efficiency industry, specializing in enhancing service quality and customer satisfaction. Proficient in Microsoft Teams, Salesforce, and Office 365, with a strong track record in database management and driving service adoption. Known for innovative problem-solving and collaborative process improvements, consistently meeting operational targets and contributing to team synergy.
Overview
11
11
years of professional experience
Work History
Central Processing Operator
Franklin Energy
09.2019 - Current
- Identify and address customer needs, enhancing service quality and satisfaction.
- Engage customers through outbound calls, driving service expectations.
- Maintain accurate records in a database, ensuring proper documentation of customer interactions.
- Contribute to process improvements in a collaborative, team-based environment.
- Ensured meticulous record-keeping, enhancing documentation accuracy.
- Analyze KPIs to guide operational improvements and meet targets.
- Streamlined customer service protocols, boosting efficiency and satisfaction.
- Implemented innovative strategies to elevate operational quality and customer engagement.
Patient Health Insurance Advocate
Advomas
Troy, MI
01.2017 - 01.2019
- Conduction of interviews with emergency room patients with no health coverage to determine what if any health policy that best suits their circumstances (Medicaid, Medicare, Motor Vehicle, Work Comp, etc.)
- Secondary review of the assessment and if qualified, provide an accurate and timely online health application
- Promptly follow up with customers regarding additional information needed and/or the determination status of request for health coverage
Energy Advisor II
CLEAResult Consulting LLC
East Lansing, MI
09.2015 - 07.2017
- Helped Consumer’s Energy Residential utility customers to save energy and money through active customer participation/education on qualifying products
- Promotion of the appropriate Program and/or Trade Ally responsible for applying program resources to identify and initiate energy efficiency projects in an electric and natural gas utility’s service territory
- Understand and implement the company’s Sales Process, including but not limited to making outbound calls to new and existing customers to meet assigned energy saving targets
Education
Bachelor of Business Administration -
Western Michigan University
01-2008
Master of Business Administration - undefined
Davenport University
01-2013
Skills
- Microsoft Teams
- Salesforce
- MS Office
- Office 365
- Power BI
- Efficiency Navigator
- Customer engagement
- Process improvement
- Innovative strategies
- Adaptability to change
- Health and safety compliance
Timeline
Central Processing Operator
Franklin Energy
09.2019 - Current
Patient Health Insurance Advocate
Advomas
01.2017 - 01.2019
Energy Advisor II
CLEAResult Consulting LLC
09.2015 - 07.2017
Master of Business Administration - undefined
Davenport University
Bachelor of Business Administration -
Western Michigan University