Michael Koulchar
Fenton
Summary
Accomplished Field Technician V at Charter Spectrum, adept in technical support and fostering customer relationships. Excelled in minimizing hazards and enhancing customer satisfaction through expert equipment diagnostics and troubleshooting. Demonstrated proficiency in professional communication and safety practices, contributing to a record of zero accidents and resolving complex technical challenges collaboratively.
Overview
12
12
years of professional experience
Work History
Field Technician V
Charter Spectrum
01.2013 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Delivered high-quality work by diligently following standard operating procedures.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Communicated with customers to provide updates, gather information and resolve issues.
- Collaborated with other field technicians to resolve complex technical issues.
- Utilized safety practices with no complaints or accidents.
Education
No Degree - Business Management
Saginaw Valley State University
Saginaw, MISkills
- Professional communication
- Workplace safety
- Technical support
- Equipment installation
- Network connectivity
- Cable pulling
- Problem-solving
- Relationship building
- Customer service
- Diagnostics and troubleshooting
Timeline
Field Technician V
Charter Spectrum
01.2013 - Current
No Degree - Business Management
Saginaw Valley State University
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