Michael Kramer
Wake Forest,NC
Summary
Driven to excel, I leveraged my sales expertise and goal-oriented mindset at Crossroads Ford, significantly enhancing internet sales through superior customer service and strategic sales management. My adaptability and effective negotiation skills led to top sales achievements and a reputation for resolving customer issues swiftly, ensuring satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Internet Sales Representative
Crossroads Ford
09.2013 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Utilized CRM software efficiently to track sales leads, client interactions, and other relevant data-allowing for accurate forecasting and reporting on sales performance.
- Achieved monthly top sales quotas by effectively managing time, prioritizing tasks, maintaining excellent organizational skills throughout the entire process from lead generation to post-sales follow-up activities.
- Managed customer service inquiries and complaints for customer satisfaction.
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.
Sales Manager / Finance Manager
The Auto Finders
03.2009 - 07.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
Business
Prince George Community College
Largo , MDSkills
- Goal-oriented mindset
- Cost-benefit analysis
- Adaptability to Change
- CRM Software Experience
- Effective negotiation
- Sales expertise
Timeline
Internet Sales Representative
Crossroads Ford
09.2013 - Current
Sales Manager / Finance Manager
The Auto Finders
03.2009 - 07.2013
Business
Prince George Community College
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