MIchael Kuhn
Jersey City,NJ
Summary
Hardworking with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Dependable with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Bringing years of experience and proficient troubleshooting skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server
BJ's Restaurant & Brewhouse
Teterboro, NJ
10.2016 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Server
Joe's Crab Shack
Clifton, NJ
06.2013 - 08.2016
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Server
UNOS
Clifton, NJ
05.2011 - 09.2013
- Operated POS terminals to input orders, split bills and calculate totals.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Recreation Attendant
Montclair State University NJ
Montclair, NJ
08.2008 - 05.2010
- Performed daily upkeep and cleaning of game room components.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Mastered use of gym and fitness center equipment and rules for sports activities and delivered safety-focused demonstrations to members and guests when requested.
- Maintained cleanliness, neatness and organization of customer areas.
Warehouse Worker
Mountain Creek Resort
Vernon, NJ
06.2007 - 09.2009
- Staged and sorted multiple types of products for loading.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Positioned products between receiving, storage and shipping areas as part of just-in-time supply chain management for major manufacturers.
Education
Some College (No Degree) - Exercise Science
Montclair State University
Montclair, NJSkills
- Point of Sale (POS) system operations
- Menu memorization
- Price memorization
- Dining customer service
- Relationship management
- Quality control
- Excellent Worker
- Diligent, efficient
- Easy to work with
- Great at working solo or collabortaing
Certification
- Lifeguard, First Aid, CPR
References
References available upon request.
Timeline
Server
BJ's Restaurant & Brewhouse
10.2016 - Current
Server
Joe's Crab Shack
06.2013 - 08.2016
Server
UNOS
05.2011 - 09.2013
Recreation Attendant
Montclair State University NJ
08.2008 - 05.2010
Warehouse Worker
Mountain Creek Resort
06.2007 - 09.2009
Some College (No Degree) - Exercise Science
Montclair State University
Similar Profiles
Myles PayneMyles Payne
Busser at BJ's Restaurant & BrewhouseBusser at BJ's Restaurant & Brewhouse
Adan LlanosAdan Llanos
Cocktail Server at BJ's Restaurant & BrewhouseCocktail Server at BJ's Restaurant & Brewhouse
Nimeesha PokalaNimeesha Pokala
Hostess at BJ's Restaurant & BrewhouseHostess at BJ's Restaurant & Brewhouse
Carissa CastilloCarissa Castillo
Restaurant Hostess at BJ's Restaurant & BrewhouseRestaurant Hostess at BJ's Restaurant & Brewhouse
SANJAI VINCENTSANJAI VINCENT
Intern at Joseph ClarkinIntern at Joseph Clarkin