Michael Kumagai
Palos Verdes Estates,CA
Summary
I am pursuing a full-time role that I can contribute for the benefit of your company and colleagues .
My sales, customer service and logistics operation background would be an asset to your company . I am excited to bring my work ethics , experience and be a part of your company's journey moving forward...
Overview
37
37
years of professional experience
Work History
Customer Service / Sales and Operation Support
Pan Pacific Express Corporation
06.2018 - Current
- Inside and outside Sales to secure nomination customers
- Customer service with daily tasks of quotations and operation support
- Working closely with overseas offices to ensure communication and facilitate rate negotiations
- Worked with customs brokers to ensure compliance and current tariff support
- Data entry on CRM platform to achieve KPI target
- Corresponding and communicating with customer on a daily basis
- Cold calls and sales visits weekly
- Assist in operation tasks both air and ocean
Air Export Small Parcel Sales
S.G. Sagawa USA
09.2016 - 06.2018
- Export airfreight sales for small parcel / courier cargo
- Detailed set up for customs clearance in Japan
- Daily communication with the Japan branch
- Research and develop new customers while maintaining the current customer base
Music Production Manager
Suburban Noize Records Subsidiary of Capitol Records
01.2004 - 08.2016
- Content creation including full musical composition to final master recordings
- Managed a team of artists and corresponded directly with music distribution companies
- Ensured project completions along strict deadlines
Air Import and Export Manager
OEC Group
01.2002 - 01.2004
- Started and Managed the Airfreight program
- Managed a dept of 3 employees
- Daily communication with overseas branch offices
- Initiated and maintained vendor/ airline relationships to ensure positive profits and revenue for the company
- TSA compliance, I.A.C. and D.G. certification
Air Import Operations
Seino America Corporation
02.1989 - 01.2002
- Air Import consolidation operation
- Coordinated directly with the airlines, customers and customs brokers
- Arranged inland domestic moves. and in-bond cargo
- Coordinated warehouse and distribution of import cargo
- Assisted in delivery arrangements for household personal effects.
Education
Associate of Arts - Liberal Arts And Communication
California State University, Dominguez Hills
Carson, CAGED -
Los Angeles Harbor College
Wilmington, CA06-1984
High School Diploma -
Palos Verdes High School
Palos Verdes ,CA 06-1982
Skills
- Pro active and excellent communication skills
- Customer centric and prioritizes customer satisfaction
- Logical and creative problem-solving skills
- Time management
- Forecasting and mitigating potential problems before they occur
- Proficient in CargoWise
- Proficient in Freightstream
- Proficient in Datamyne
- Fluent in both English and Japanese
- Proficient in Microsoft office ( Outlook, Excel, Word,)
- Proficient in CRM applications ( Mondaycom)
Timeline
Customer Service / Sales and Operation Support
Pan Pacific Express Corporation
06.2018 - Current
Air Export Small Parcel Sales
S.G. Sagawa USA
09.2016 - 06.2018
Music Production Manager
Suburban Noize Records Subsidiary of Capitol Records
01.2004 - 08.2016
Air Import and Export Manager
OEC Group
01.2002 - 01.2004
Air Import Operations
Seino America Corporation
02.1989 - 01.2002
Associate of Arts - Liberal Arts And Communication
California State University, Dominguez Hills
GED -
Los Angeles Harbor College
High School Diploma -
Palos Verdes High School
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