Michael Lacik

Field Supervisor/ Subcontractor Cox

CDIS Inc.

Hampton, VA

07.2012 - Current

Provided technical support to staff in the use of telecommunications equipment.
Monitored, troubleshot and resolved issues with telephone lines and networks.
Assisted in the installation, configuration, testing and commissioning of new telecommunication systems.
Planned and coordinated training sessions for personnel on new systems or processes related to telecommunications activities.
Supervised a team of technicians responsible for maintaining telecommunication systems.
Managed daily operations and maintenance of telecommunications systems.
Installed, set up and repaired devices and system components.
Monitored, installed and tested system components.
Maintained and monitored communication equipment to keep systems ready for operation.
Supported end-users with network and device troubleshooting and diagnosis.
Communicated with end-user to address device problems and implement technical or procedural solutions.
Worked overtime to respond to emergencies and fix unsafe conditions.
Evaluated client telecommunications needs and recommended targeted solutions.
Coordinated hardware and software installations.
Performed regular tests on systems to keep components functional.
Planned, installed and maintained systems and performed repairs on malfunctioning systems.
Analyzed system performance, network capacity, and security and capacity.
Connected wires and cables to terminals and completed necessary paperwork for each work order.
Troubleshot electrical and mechanical defects for residential, commercial and industrial sites.
Provided technical support for telecommunications equipment issues.
Trained staff on telecommunications equipment usage and maintenance.