Michael Lafluer
Montgomery,AL
Summary
Dedicated retail industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
Work History
Store Manager
Five Below
Montgomery, AL
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Operations Manager
Loves Travel Stop
Hope Hull, AL
11.2020 - 02.2024
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Store Manager
Dollar General
Montgomery, AL
11.2013 - 10.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Family Dollar
Mobile, AL
06.2008 - 10.2013
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Lead Sale and Service Associate
USPS
Alpharetta, GA
04.1998 - 05.2008
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
Communications Specialist
US Army
07.1991 - 12.1996
- Operated surveillance radar, communication systems and identification equipment.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Upheld code of conduct and maintained professionalism in stressful situations.
Education
Certificate - Management And Culture
Loves University
Oklahoma City, OK09.2022
Bachelor of Arts - Philosophy
Georgia State University
Atlanta, GA12.2018
Skills
- Analytical efficiency
- Training and Development
- Inventory Control
- Employee Performance Evaluations
- Financial Statements
- Policy and Procedure Implementation
- Shift Checklists
- Merchandising
Accomplishments
Best sales to plan
Highest EBITDA % to plan
Shrink reduction year over year
Hitting optimized goal by 144 bases points
Languages
German
Limited Working
Spanish
Elementary
Timeline
Store Manager
Five Below
05.2024 - Current
Operations Manager
Loves Travel Stop
11.2020 - 02.2024
Store Manager
Dollar General
11.2013 - 10.2020
Store Manager
Family Dollar
06.2008 - 10.2013
Lead Sale and Service Associate
USPS
04.1998 - 05.2008
Communications Specialist
US Army
07.1991 - 12.1996
Certificate - Management And Culture
Loves University
Bachelor of Arts - Philosophy
Georgia State University