Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL LAMAR

BRONX,NY

Summary

Talented Manager offering over 22 years of experience of customer service Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. ServSafe Management Certification

Overview

23
23
years of professional experience

Work History

Food Service Director

The Allure Group
Brooklyn, NY
01.2021 - Current
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Patient Service Manager/Retail Manager

St.Barnabas Hospital
BRONX, NY
03.2018 - 01.2021
  • Managed all aspects of Hospital operations, including organization, maintenance and purchasing functions.
  • Coordinated weekly conferences with Hospital associates to communicate sales and customer service goals.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained new employees on proper protocols and customer service standards.

Food and Nutrition Supervisor

Elizabeth Seton Pediatric Center
Yonkers, NY
02.2017 - 12.2018
  • Interviewed, select, trained and supervise staff of 20
  • Communicated pertinent information to staff
  • Developed lucrative annual food and beverage marketing plan and strict budget to maximize profits
  • Served as liaison with external vendors to obtain best quality in pricing and product

Dietary and Food Service Supervisor

Lincoln Hospital
Bronx, NY
07.2016 - 02.2017
  • Lincoln Hospital and Mental Health center Supervised the operation of the Dietary and Nutrition Department
  • A staff of 30 which includes Cooks,Dietary aides
  • Assisted in training Dietary Aides and cooks
  • Prepared work schedule and assign duties
  • Provided annual evaluation of dietary aides and cooks
  • Ensure the accuracy of dietary restrictions of patients

Room Dining Attendant /Kitchen Utility Supervisor

New York Marriott Marquis Hotel
New york, NY
07.2000 - 08.2016
  • Responsible for coordination of up to 25 associates in the in room dining department
  • Oversee all aspects of the daily operation of the in room dining operation
  • Maintained all require documentation
  • Provided customer service to hotel guess in regards to in room dining services

Education

High School Diploma -

Theodore Roosevelt High School
The Bronx, NY
1997

Skills

  • Patient-focused quality service, Workflow planning
  • Hiring standards,Customer service
  • Cost controls,Team Leadership
  • Recruitment,Product ordering

Timeline

Food Service Director

The Allure Group
01.2021 - Current

Patient Service Manager/Retail Manager

St.Barnabas Hospital
03.2018 - 01.2021

Food and Nutrition Supervisor

Elizabeth Seton Pediatric Center
02.2017 - 12.2018

Dietary and Food Service Supervisor

Lincoln Hospital
07.2016 - 02.2017

Room Dining Attendant /Kitchen Utility Supervisor

New York Marriott Marquis Hotel
07.2000 - 08.2016

High School Diploma -

Theodore Roosevelt High School

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MICHAEL LAMAR