Michael Lawrence
Des Plaines,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
General Manager
AutoNation
11.2023 - 03.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to increase sales and profitability.
Sales Manager
AutoNation
06.2020 - 10.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Evaluated performance against goals and implemented appropriate development plans.
Appliance Associate
Abt Electronics LLC
09.2012 - 10.2016
- Developed strong rapport with customers and created positive impression of business.
- Enhanced customer satisfaction by providing knowledgeable assistance with appliance selection and features.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree - Human Resources Development
DeVry University
Downers Grove, ILHigh School Diploma -
Maine East High School
Park Ridge, IL06.2008
Skills
- Proficient in Microsoft Office
- Performance Analysis
- Process Improvements
- Inventory Tracking and Management
- Staff Development
- Business Development
Timeline
General Manager
AutoNation
11.2023 - 03.2024
Sales Manager
AutoNation
06.2020 - 10.2023
Appliance Associate
Abt Electronics LLC
09.2012 - 10.2016
No Degree - Human Resources Development
DeVry University
High School Diploma -
Maine East High School