Michael Le
San Diego,CA
Summary
Restaurant Supervisor with 2 1/2 years of experience managing kitchen operations and customer service. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Focused on ensuring compliance with company policies, procedures, regulations and quality standards.
Overview
15
15
years of professional experience
Work History
Certified Restaurant Supervisor
Jollibee Corporation
12.2020 - 07.2023
- Delegated tasks to FOH and Kitchen crew such as maintaining stocks or products and cleaning schedules. Encouraged productivity.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated with kitchen crew and front of house service team for smooth operations in both dining and drive-thru.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately assembled for no miss-outs.
- Coordinated with vendors such as Sysco to guarantee timely delivery of food and beverage supplies.
- Monitored food inventory and supplies to prevent waste at the end of the evening shift.
- Handled invoice monitoring and sending to the accounting office for payment.
Crew Member
Ba Le French Sandwiches
10.2008 - 11.2014
- Worked Front of House and BOH.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
Education
No Degree - Fine Arts
San Diego Miramar College
San Diego, CA01.2024
Skills
- Operational Efficiency
- Problem Resolution
- Customer Service
- Organize Supplies
- Supply Purchasing
- Kitchen Staff Supervision
- Team Support
- Safe Work Practices
- Task Delegation
- Health and Safety Standards
Languages
Japanese
Elementary
Vietnamese
Elementary
English
Native or Bilingual
Timeline
Certified Restaurant Supervisor
Jollibee Corporation
12.2020 - 07.2023
Crew Member
Ba Le French Sandwiches
10.2008 - 11.2014
No Degree - Fine Arts
San Diego Miramar College
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