Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zyeasha Boston

Tifton,GA

Summary

Dynamic restaurant supervisor with expertise in staff training, operational compliance, and process enhancements. Known for driving team performance and achieving high customer satisfaction ratings through effective leadership and attention to detail.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Restaurant Supervisor

Red Lobster
2021.02 - Current
  • Supervised daily operations, ensuring compliance with health and safety standards.
  • Trained and mentored new staff on service protocols and customer engagement techniques.
  • Managed inventory levels, conducting regular stock assessments to minimize waste.
  • Implemented process improvements that enhanced service speed and customer satisfaction ratings.

Deli Clark

Publix
2019.07 - 2021.04
  • Ensured product quality and freshness through regular inventory checks and proper storage techniques.
  • Assisted customers in selecting deli products, providing knowledgeable recommendations based on preferences.
  • Prepared specialty items and platters to meet customer requests, enhancing overall satisfaction and repeat business.
  • Maintained cleanliness and organization of deli area, adhering to safety regulations and hygiene standards.

Customer Service Representative

Family Dollar
2017.11 - 2019.08
  • Provided exceptional customer service through effective communication and problem-solving skills.
  • Assisted customers with product inquiries, ensuring satisfaction and repeat business.
  • Resolved customer complaints efficiently, enhancing overall store experience.
  • Collaborated with team members to maintain organized and well-stocked sales floor.

Server

Red Lobster
2016.04 - 2017.11
  • Delivered exceptional customer service to enhance dining experience.
  • Managed multiple tables efficiently during peak hours to ensure timely service.
  • Collaborated with kitchen staff to communicate orders and resolve issues promptly.
  • Trained new servers on menu knowledge and service standards for consistency.

Auditor

Heatcraft Refrigeration
2016.05 - 2017.01
  • Led financial audits ensuring compliance with internal policies and regulatory standards.
  • Developed and implemented audit strategies improving operational efficiency across departments.
  • Analyzed financial data identifying discrepancies and recommending corrective actions.
  • Mentored junior auditors enhancing team capability and knowledge retention.

Server

Huddle House
2014.03 - 2016.07
  • Implemented upselling techniques to increase average check totals through recommendations.
  • Maintained cleanliness and organization of dining areas to meet health standards.
  • Monitored guest satisfaction and addressed concerns proactively to enhance loyalty.
  • Assisted in inventory management by tracking stock levels and reordering supplies as needed.

Production Worker

Sanderson Farms Processing Plant
2013.08 - 2014.10

pack chicken breast

Education

High School Diploma -

Colquitt County High School
Moultrie, GA
2013-05

Skills

  • Effective leadership
  • Team management
  • Sanitation standards
  • Food presentation
  • Employee scheduling
  • Labor cost control
  • Allergy awareness
  • Customer service
  • Service quality
  • Hospitality
  • Restaurant policies and procedures
  • Problem resolution
  • Operational efficiency
  • Team coordination
  • Employee motivation
  • Conflict resolution
  • Sales operations
  • Food safety compliance
  • Guest relations
  • Staff management
  • Task delegation
  • Sales strategy
  • Staff training
  • Staff supervision
  • Scheduling coordination
  • Quality assurance
  • Performance monitoring
  • Cost accounting
  • Service quality enhancements
  • Resources allocation
  • Waste reduction
  • Hygiene standards
  • Sanitation oversight
  • Teamwork
  • Food services management
  • Bar operations
  • Multitasking
  • Problem-solving abilities
  • Time management
  • Attention to detail
  • Critical thinking
  • Organizational skills
  • Excellent communication
  • Reliability

Certification

Food Safety Certified

Timeline

Certified Restaurant Supervisor

Red Lobster
2021.02 - Current

Deli Clark

Publix
2019.07 - 2021.04

Customer Service Representative

Family Dollar
2017.11 - 2019.08

Auditor

Heatcraft Refrigeration
2016.05 - 2017.01

Server

Red Lobster
2016.04 - 2017.11

Server

Huddle House
2014.03 - 2016.07

Production Worker

Sanderson Farms Processing Plant
2013.08 - 2014.10

High School Diploma -

Colquitt County High School