Michael Lebeda

-Assisted guests with service appointments, managed the repair process with guests, explained repair estimates and needs to guests and verified repairs were completed to standards.

-Developed relationships with commercial fleet managers to build trust, accountability and growth for more service opportunities.

-Maintained records and accounting of repair orders, customer invoices and extended warranties to ensure dealership was able to collect for all services performed.

-Greeted, discussed and advised customers of needed vehicle repair and maintenance

-Dispatched, tracked and verified all repairs were completed to standards

-Reviewed schedules and ensured appropriate work load for technicians on a daily basis

-Maintained customer satisfaction scores at or above regional and national standards

-Managed service operations in absence of the service manager.

-Managed and oversaw operations of all fixed operations of Kia dealership.

-Planned, organized and put in place a growth plan for service operations.

-Maintained and processed all warranty claims for the Toyota dealership.

-Managed used car reconditioning, detail department and accessories.