Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rifatul Islam

Montgomery,AL

Summary

Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Internet Sales Manager

Stivers Ford Lincoln
06.2023 - Current
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.

Car Sales Specialist

Stivers Ford
09.2019 - 06.2023
  • Engaged with customers to understand their needs and recommend appropriate vehicle options, leading to a 20% increase in sales over the past year
  • Developed and maintained relationships with clients, resulting in high levels of customer satisfaction and repeat business
  • Conducted product demonstrations and managed negotiations, successfully closing sales and achieving monthly sales targets
  • Collaborated with the marketing team to implement promotional strategies that increased foot traffic to the dealership
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Won top salesman award 5 times during tenure.

Cashier

CITGO Gas Station
06.2018 - 07.2019
  • Managed daily cash transactions and provided excellent customer service in a fast-paced environment
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with product inquiries and upselling, contributing to increased store sales
  • Maintained inventory and ensured the store was well-stocked and organized
  • Handled customer complaints professionally, resolving issues to ensure customer satisfaction

Education

Bachelor of Science - Computer Science

Auburn University At Montgomery
Montgomery, AL
12-2021

Skills

  • Excellent interpersonal and communication skills
  • Relationship building
  • Upselling and cross selling
  • Strong negotiation and closing abilities
  • Customer relationship management
  • Sales strategy development
  • Proficient in using point-of-sale (POS) systems
  • Ability to work in a fast-paced environment
  • Multi-tasking

Languages

Bangla
Native or Bilingual
Hindi
Professional Working

Timeline

Internet Sales Manager

Stivers Ford Lincoln
06.2023 - Current

Car Sales Specialist

Stivers Ford
09.2019 - 06.2023

Cashier

CITGO Gas Station
06.2018 - 07.2019

Bachelor of Science - Computer Science

Auburn University At Montgomery

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Rifatul Islam