Michael Leonardo
Philadelphia,PA
Summary
Multilingual Customer Service Professional with advanced linguistic abilities, adept at creating a welcoming environment for callers and efficiently resolving a range of issues. Proven track record of enhancing customer satisfaction through excellent communication and effective multitasking skills. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
3
3
years of professional experience
Work History
Sales Associate
camden apothecary
Camden, NJ
09.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped with purchases and signed customers up for rewards program.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered phone calls to assist customers with questions and orders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Built and maintained productive relationships with employees.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Oversaw sale of merchandise such as flowers, concentrates and edibles.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Greeted customers and promoted various cannabis products.
Therapist Assistant
Pinebrook Family Answers
Allentown, PA
04.2022 - 10.2023
- Assisted clients in overcoming language barriers for smooth discussions.
- Adhered to ethical codes protecting information confidentiality.
- Edited existing translations to ensure the highest quality standards were met.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Maintained up-to-date knowledge of changes in both English and Spanish grammar rules.
- Facilitated communication for people with limited language proficiency.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Reviewed translated materials for accuracy and completeness.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2020
Some College (No Degree) - Film And Video Production
LCCC
Allentown, PASkills
- Client Relationship Management
- Sales Experience
- Proficient in Managing Multiple Tasks
- Critical Thinking Skills
- optimistic work ethic
- Proficient in Multi-Tasking
- Effective Workload Management
- Effective Time Management
Affiliations
- creative witting - im passionate about storytelling and content creation.
- music - experienced in playing the piano and guitar and love playing 80s rock
- outdoor enthusiast - i enjoys hiking, camping and exploring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Sales Associate
camden apothecary
09.2024 - Current
Therapist Assistant
Pinebrook Family Answers
04.2022 - 10.2023
High School Diploma -
William Allen High School
Some College (No Degree) - Film And Video Production
LCCC