Michael Lewis
Douglasville,GA
Summary
Detail-oriented Warehouse Packaging and Shipping Worker with 6 years of experience in logistics optimization and inventory control. Led teams to streamline workflows and ensure timely shipments. Experienced in customer service management, enhancing communication and problem-solving skills while boosting client satisfaction. Recognized for improving efficiency and maintaining safety and quality standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package handler trainer
FEDEX GROUND
Lithia Springs, USA
10.2025 - Current
- Supervised warehouse staff and delegated daily tasks to achieve operational goals.
- Optimized packaging processes to enhance turnaround times.
- Ensured inventory accuracy and facilitated audits.
Warehouse Package handling and shipping
FEDEX GROUND
Lithia Springs, USA
08.2020 - Current
- Oversaw daily warehouse operations, including packaging, shipping, and receiving for high-volume distribution, ensuring timely order fulfillment.
- Managed and trained team of warehouse associates, resulting in enhanced productivity and fewer errors in handling.
- Implemented process improvements, streamlining shipping operations and minimizing packaging waste.
- Monitor inventory levels, conduct cycle counts, and maintain accurate records.
- Ensure compliance with safety regulations and company policies.
Customer Service Manager (Food Service)
Dominos
Douglasville, USA
08.2017 - 09.2020
- Managed daily front-of-house operations in a fast-paced food service environment, ensuring high levels of customer satisfaction.
- Supervised, trained, and scheduled staff to elevate service standards and optimize team performance.
- Handled escalated customer concerns and resolved issues promptly to maintain positive guest experiences.
- Monitored service quality and cleanliness, ensuring compliance with health and safety regulations to protect guests and staff.
- Developed and implemented training programs that strengthened customer service skills and ensured operational consistency.
- Collaborated with kitchen and operations teams to ensure timely and accurate order fulfillment.
Education
High School Diploma -
Newmanchester High School
Douglasville, GASkills
- Shipping coordination
- Logistics planning
- Inventory management
- Quality Assurance & Compliance
- Safety compliance
- Process optimization
- Food operations management
- Team Leadership & Staff Training
- Staff management
- Customer service
Certification
Food Safety Certification (ServSafe or equivalent)
Additional Information
Proficient in warehouse management systems (WMS) and inventory software, Strong organizational and multitasking abilities, Excellent leadership and communication skills
Timeline
Package handler trainer
FEDEX GROUND
10.2025 - Current
Warehouse Package handling and shipping
FEDEX GROUND
08.2020 - Current
Customer Service Manager (Food Service)
Dominos
08.2017 - 09.2020
High School Diploma -
Newmanchester High School