Michael Leyva
Bremerton,WA
Summary
Results-driven professional with a strong background in HVAC service coordination. Recognized for exceptional attention to detail and effective communication skills, ready to enhance service delivery and customer experiences.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Service Coordinator
Peninsula Heating and Cooling
Bremerton, Washington
05.2024 - Current
- Coordinated service appointments for residential HVAC installations and repairs.
- Managed technician schedules to enhance service delivery and reduce delays.
- Communicated with customers to confirm service details and address inquiries.
- Documented inventory levels of parts and supplies for effective resource management.
- Supported training initiatives for new staff on service protocols and customer interaction.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers after service completion to address final questions and gauge satisfaction levels.
- Followed up with technicians and managers to receive and communicate status updates.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Compiled monthly reports detailing service activities to inform management decisions.
Car Lot Attendant
Tacoma Nissan
Tacoma, Washington
03.2023 - 05.2024
- Prepared vehicles for display and delivery to customers.
- Coordinated vehicle movement within lot to optimize display and accessibility.
- Ensured cleanliness and organization of vehicle lot to enhance customer experience.
- Conducted regular inspections of vehicles for damage and maintenance needs.
- Managed keys and documentation for all vehicles on the lot.
- Greeted customers and delivered exceptional service to foster positive relationships.
- Processed payments from customers using cash registers or point of sale systems.
- Attended periodic training sessions related to automotive industry trends.
Education
Associate of Arts - Business Managment And Finance
Idaho State University
Pocatello, ID06.2018
Associate of Arts - Business Management
Olympic College
Bremerton, WA06.2016
Skills
- Schedule management
- Inventory management
- Data reporting
- HVAC system knowledge
- Attention to detail
- Time management
- Team leadership
- Customer expectation management
Certification
Electrical Trainee Card - Washington State
Timeline
Service Coordinator
Peninsula Heating and Cooling
05.2024 - Current
Car Lot Attendant
Tacoma Nissan
03.2023 - 05.2024
Associate of Arts - Business Managment And Finance
Idaho State University
Associate of Arts - Business Management
Olympic College